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Performa

The Job Aid. Performa. daveswhiteboard.com/cstd2012. Spot the job. 1991. A job aid is a repository for information, processes, or perspectives that is external to the individual, supports work and activity, and directs, guides, and enlightens performance.

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Performa

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  1. TheJob Aid Performa Placeholder 2 for credit

  2. daveswhiteboard.com/cstd2012

  3. Spot the job

  4. 1991 A job aid is a repository for information, processes, or perspectives that is external to the individual, supports work and activity, and directs, guides, and enlightens performance. Performance support is a repository for information, processes, and perspectives that inform and guide planning and action. 2006 4

  5. Used on the job CC-licensed photo by Brenda Leehttp://www.flickr.com/photos/kn0ttyn3rb/4138113172/

  6. External CC-licensed photo by Angela Anderson-Cobbhttp://www.flickr.com/photos/angelariel65/4564629691/

  7. Reduces memorization

  8. Enables accomplishment

  9. Reference: organizing and decoding Regulations for InmatesUnited States Penitentiary, Alcatraz (1956) 30. ...Keep your property neatly arranged on your shelves, as shown in the cell diagram on Page # 8...

  10. Reference: comment dit-on « I had known » ? http://www.verb2verbe.com

  11. Checklist

  12. Checklist A330 instrument panel adapted from a CC-licensed image by Matthias Mueller http://www.flickr.com/photos/trendscout/6371860111/

  13. Checklist: need an estoppel certificate?

  14. Worksheet: eight pages of summary

  15. Calculator: the ghost of presents past

  16. Procedure: How to install blogging software • Easy 5 Minute WordPress Installation on Windows • Download, install, and configure WordPress with the Microsoft Web Platform Installer (Web PI). Installation is very easy and takes on average about 5 minutes to complete. For other Windows installers, check this section . • Step 1. Things you need to know before starting. • These steps will work on Windows versions which include IIS, such as Windows XP professional, Windows Vista, Windows 7 and Windows Server. • You must be able to install programs on your machine (i.e. have administrator rights). • Step 2. Navigate to the WordPress Installation Page . • Choose the "Install" button. • If you have Web PI already installed, it will automatically launch and you can skip to the next step. • If you do not have the Web Platform Installer, you will be prompted to install it. • Web PI is a tool from Microsoft that downloads and installs the latest components you need to develop or host Web applications on Windows. Everything in the tool is free. Web PI will install and configure IIS, PHP, MySQL and anything else you may need. • Step 3. Choose to Install WordPress. • When Web PI launches, you will see an information page for WordPress. Start installing WordPress by pressing the "Install" button in the lower right hand corner. • (etc.)

  17. Flowchart

  18. Decision table: Calculate rates for flood insurance

  19. Inside every fat course,there’s a thin job aidcrying to get out. Joe Harless Photo of Joe Harless from the Newnan, Georgia Times Heraldhttp://www.times-herald.com/local/20121010joe-harless-MOS

  20. Does a job aid make sense?Or,Is this trip necessary? • Think of a task you know well. • Find a partner; pick one task. • Yours? Then you’re the EXPERT. • Not yours? You’re the INTERVIEWER. • EXPERT: • Fill in each part before you’re asked about it. • Answer Qs. • Don’t reveal your decision. • INTERVIEWER: • Fill in as you interview. • Make your decision. • Compare yours with expert’s. Curiosity artwork from NASA

  21. Should you build a job aid? Part 1: Go / No-Go Is a job aid requiredfor this task? Then build it.(Do the best you can.) Yes No Speed / rate importantfor this task? Don’t build a job aid.(It won’t help.) Yes No Maybe build one – look more closely.

  22. Should you build a job aid? Part 2: Task description The more answers to the right, the greater case for building a job aid.

  23. Should you build a job aid? Part 3: On the job Physical barriers to using a job aid? Ways to overcome? Yes Yes No No Don’t build one. Social barriers to using a job aid? Ways to overcome? Yes Yes No No Don’t build one. Onward to designing job aids

  24. Ready to ship? Finalization of orders takes place on QR16, which is the Replenishment Screen. The screen displays a list of shipments. Type the shipment number in the Enter Code field. Type the extract code in the Function field. Code 0 is to extract a purchase order, EDI form 850. 5 is for form 855, purchase order acknowledgement. Use B to extract a purchase order and a POA at the same time. Use C for any other extract. Finalization occurs through pressing the enter key. The system will update the Ship status field to display the modified shipping status.

  25. Finalization of orders takes place on QR16, which is the Replenishment Screen. The screen displays a list of shipments. Type the shipment number in the Enter Code field. Type the extract code in the Function field. Code 0 is to extract a purchase order, EDI form 850. 5 is for form 855, purchase order acknowledgement. Use B to extract a purchase order and a POA at the same time. Use C for any other extract. The system will update the Ship status field to display the modified shipping status.

  26. From analysis to job aid

  27. Clear, task-focused title Prerequisites Each step doable without rechecking Sequence is numbered Simple, direct, consistent wording When-then format Performance cues Success looks like this

  28. Side trip: more about paradigming

  29. Simple step: one stimulus, one response S — R  S — R  S — R S1 List of files — R Click on the style sheet.  S2 Style sheet highlighted — R Click Open.  S3 Style sheet in edit window — R Find “header” section.

  30. Discrimination: multiple stimuli, different responses S — R   S — R  S — R  ———— S4.1 Paid in cash R Give refund in cash.  ———— S4.2 Paid with credit card R Give refund via credit.   ———— S4.3 Paid with gift card R Issue new gift card in amount of refund.  CC-licensed photo by epSos.dehttp://www.flickr.com/photos/epsos/5394616925/

  31. Generalization: multiple stimuli, same response S  S R  S S5.1 Traveler with small child S5.2 Traveler in first class R Offer pre-boarding.   S5.3 Platinum Miles member CC-licensed photo by Gary Dykstrahttp://www.flickr.com/photos/dykstranet/211106615/

  32. How decisions get made S S — R   S R   S — R  S S — R 

  33. A response can be a short sequence... ...but nottwo separate actions

  34. Guiding a complex task 34

  35. Procedure for a forequarter amputation 35

  36. What to do,when to do it Start on clavicle. Remove middle third. Control and divide subsc(apular) art(ery) and vein. Divide large nerve trunks around these as prox(imally) as (possible). Then come onto chest wall immed(iately) anterior and divide Pec(toralis) maj(or) origin from remaining clav(icle). Divide pec(toralis) minor insertion... and (very imp) divide origin... ...and get deep to serratusanterior. Your hand sweeps behind scapula. Divide all muscles attached to scapula. Stop muscle bleeding with count suture. Easy! Good luck. Meirion Based on report in The Telegraph, 5 December 2008http://goo.gl/LDRD4 36

  37. My blog: daveswhiteboard.com @dave_ferguson on Twitter dferguson @ strathlorne.com301.740.3932 office240.461.0968 mobile Another blog? Ensampler.com 37

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