Rewards and Recognition

1. Rewards and Recognition April 19, 2011 Presented by Nicole Tefft, Asst Director of HR Metropolitan State University of Denver

2. Agenda • Purpose of providing rewards and recognition • Types of Recognition and Rewards • Who should receive them and how? • What types of rewards and recognition can I give? • Discussion

3. What does recognition mean to you?

4. Purpose of Rewards and Recognition • Generally, all employees are eligible, while some recognition options may be appropriate only for specific groups of employees. • Acknowledges employees for significant accomplishments, behaviors or special competencies linked directly to measurable results. • Designed to motivate employees, boost morale, and increase employee engagement creating a more positive and productive workplace. • Informal vs. formal recognition to generate the desired results.

5. Motivation Motivation is generally defined as the psychological forces that determine the direction of a person’s level of effort, as well as a person’s persistence in the face of obstacles. Motivation can come from intrinsic or extrinsic sources.

6. Intrinsic vs. Extrinsic Motivation • Intrinsically motivated behaviors are actions performed for their own sake—doing something because it’s believed to be important. • Extrinsically motivated behavior includes actions that are performed to acquire material or social rewards or to avoid punishment—the source of the motivation is the consequences of the behavior, not the behavior itself.

7. Purpose of Recognition • Recognition awards support departmental goals and objectives and create a best-fit for the business and employee needs. • Managers and supervisors, as well as employees are encouraged to use recognition awards throughout the year. • Recognition awards do not have to increase or add to an employee’s pay…the goal of recognition is to communicate “I/we value you”. • Bottom line….Recognition of employees impacts attitudes!

8. What Makes a Good Reward? Be SSMART Supports Organizational Goals and Values Sincere and Simple Meaningful Adaptable Relevant Timely

9. Types of Recognition Awards Overall goal – be creative, know what people value most, and be flexible when considering award options. Cash – specified or predetermined dollar amount. Non- Cash – rewards that have value and may or may not have a budget impact. Note: There are potential tax implications for both cash and non-cash awards.

10. Types of Recognition • Gift certificates (e.g., movies, dinner, gas, etc.) • Cash • Office accessories (e.g., pens, mouse pads, business card holders, etc.) • Jewelry (e.g., necklaces, lapel pins, bracelets, etc.) • Household items (e.g., crystal vases, china, etc.) • Watches • Electronics (e.g., cameras, televisions, stereos, etc.) • Travel (e.g., plane tickets, hotel vouchers, etc.) • Debit cards

11. Ways to Motivate Employees With Minimal Expense Recognition/attention • A visit or e-mail from the President saying “thank you” • Letter of recognition in employee’s personnel file and/or mailed to the employee’s home • Article in local/regional/national newspaper regarding employee’s achievement • Highlighting employee in company newsletter or via company intranet • Trophy or plaque • Picture on bulletin board • Flowers • Come-in-late or get-off-early card • Care package to spouse or children of employee • Lottery tickets

12. Ways to Motivate Employees With Minimal Expense (cont.) Recognition/attention (cont.) • Wash employee’s car • Lunch with senior management • Special parking space • Food • Balloons • Recognition at team meeting • Invitation to a party at the home of a senior manager • Asking a senior manager to attend the staff meeting when employee achievements are recognized • Gift certificate to a restaurant, for gas, for CDs/books, movie tickets, etc. • Mugs, pens, t-shirts, etc. with company logo

13. Non-Monetary Rewards • Stretch assignments • Training for career development • Thank you card or e-mail • Day off • Afternoon or morning off • Long Lunch hour

14. Ways to Motivate Employees With Minimal Expense (cont.) Applause (e.g., plaques, trophies, true applause at the end of the day) One-on-one coaching Training (allowed to attend seminar of employee’s choice) Career path Job titles Good work environment On-the-spot praise Leadership roles Team spirit

15. Ways to Motivate Employees With Minimal Expense (cont.) • Executive recognition • Social gatherings (celebrate holidays or just regular days with picnics, a catered lunch, an excursion for the department—bowling, sports event, dinner together, etc.) • Casual dress day • Time off with pay and/or alternative work schedules • Outside seminars (choice of seminar in another location, with spouse)

16. Ways to Motivate Employees With Minimal Expense (cont.) • Additional responsibility (new duties) • Theme contests (sports, anniversaries, culture) • Stress management (massages, pedicures/manicures) • Pizza/popcorn/cookie days (food sponsored and paid for by management) • Gags and gimmicks (e.g., plastic whale for a “whale of a performance,” large Tootsie roll for “those on a roll,” special parking place for those who “drive the hardest,” etc.)

17. State of Colorado Guidelines • What Gifts are Covered by Amendment 41? • All gifts or other things of value having either a “fair market value or aggregate actual cost” greater than$50 are covered, including loans, rewards, promises or negotiations of future employment, favors or services, honoraria, travel, entertainment and special discounts, with the following exceptions: • Political campaign contributions as defined by law. • Unsolicited items of trivial value less than $50. This would exempt such items as pens, calendars, plants, books, and similar items; • Unsolicited tokens or awards of appreciation. This includes plaques, trophies, wall mementos and similar items;

18. State of Colorado Guidelines • Admission to and the cost of food or beverages consumed at a reception, meal or meeting by an organization before whom the recipient appears to speak or to answer questions as part ofa scheduled program; • Reasonable expenses paid by a non-profit organization or other state or local government for attendance at a convention, fact-finding mission or trip, or other meeting if the person is scheduled to deliver a speech, make a presentation or participate on a panel or represent the state or local government provided that the sponsoring non-profit organization receives less than 5% of its funding from for-profit organizations or entities. Most non-profit organizations, including chambers of commerce funded by the business community, would not qualify for this exemption;

19. State of Colorado Guidelines • Gifts from a relative or personal friend of the recipient on a “special occasion.” “Special occasion” is not defined in Amendment 41 and, until clarified, should be considered to include only such occasions as birthdays, anniversaries and recognized holidays; and • Compensation paid to the recipient in the normal course of his or her employment.

20. Questions and Discussion • Who’s using formal or informal recognition awards on a regular basis? • Is your department doing enough recognition of their employees or not enough? • Success and/or issues? • What does recognition mean to you?