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Pacific University Recruiter Roundtable: Implementation and Training Experience

Learn about Pacific University's journey with the Recruiter software, from installation to training, challenges faced, and upgrades. Discussion points cover implementing, planning, testing, support planning, and more.

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Pacific University Recruiter Roundtable: Implementation and Training Experience

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  1. NW DUG Recruiter Roundtable Pacific University Forest Grove, OR

  2. About Pacific University • Pacific University Oregon (Ory-gun) – Founded in 1849 for Oregon Trail Orphans – Small, private university with campuses in Forest Grove, Hillsboro and Eugene, Oregon – 4 Colleges; Arts & Sciences, Optometry, Education, Health Professions – 3,200 FTE, Undergraduate & Professional, split 50/50 – Colleague since 1993, ODS 2008, Recruiter 2011. – Mascot is Boxer, a Chinese qilin(dog-dragon)

  3. Pacific’s Recruiter Experience • Purchased in October 2010 • Installed in December 2010 • Reinstalled in February 2011 • Training in May 2011 • Live in August 2011 • Lots of Problems & Hard Work • First Recruiting Cycle Very Successful • Upgrading to V2.5 August 2012

  4. Discussion Points • Who is live? Implementing? Considering? • Planning • Installation • Testing • Training • Implementation • Using Recruiter • Support

  5. Planning • Admissions • IT – All Areas • Provisioning from Colleague • Marketing • Registrar, Financial Aid & Business Office

  6. Installation • Servers • SSL Certificates • Branding • CRM for Outlook • E-Commerce • Exact Target • Customizations

  7. Testing • Security • Provisioning • Web Front End (WFE) • Imports • Colleague Integration • CRM Functions • IT Stuff – Health Checks, Backup/Restore, File Cleanup, etc.

  8. Training • Train the Trainers – Admissions & IT • Practice, Practice & More Practice • Document Process & Procedures • ELF in Colleague • Exact Target & HTML

  9. Implementation • Start Slowly with • Provisioning • Imports • Emails • Pushing to Colleague • Watch for Errors & Fix Tem • Then Go Full Speed

  10. Using Recruiter • Monitor for Errors Daily • Use Exact Target – It Works Well • Project Team Stays Active • Keep the staff trained • Use Workflows to Automate Processes

  11. Support • 1 Dedicated FTE (ideally) • 3 Upgrades per year • Ellucian – AnswerNet, Forums, DUG • CRM Forums and Blogs • Microsoft • Plug-ins • DUG Presentation Handouts

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