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OPS Manager Overview

OPS Manager Overview. Mitel’s approach. Management tools based on access from anywhere via Internet browser software 3300 ICP Embedded System Management for single platform Telephony/Voicemail/ACD Ops Manager

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OPS Manager Overview

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  1. OPS Manager Overview

  2. Mitel’s approach • Management tools based on access from anywhere via Internet browser software • 3300 ICP • Embedded System Management for single platform • Telephony/Voicemail/ACD • Ops Manager • MS Windows based application software designed to simplify the management of a multi-platform telephony solution • Multi-platform management • Centralised access and control of 3300’s and SX2000’s • Solution integration into Business directory systems • Remote System Management • Secure remote access into Mitel solutions for ongoing maintenance Commtrain Communication Training . Tel 0161 620 1869 . Fax 08715 284475 . info@commtrain.co.uk . www.commtrain.co.uk

  3. LAN/WAN /IP VPN LAN/WAN /IP VPN Enterprise Work Group Network Network Management Speech Recognition Contact Centre Video Conferencing Application Gateway Media Gateway Public Network Media Gateway User Gateway User Gateway Task Orientated Telephony User Commtrain Communication Training . Tel 0161 620 1869 . Fax 08715 284475 . info@commtrain.co.uk . www.commtrain.co.uk

  4. What is Ops Manager? • Consolidated Corporate Directory • Integrated Directory Services • Network Alarm management • Network Moves adds & Changes • 3300 ICP Resiliency administration • Automated system upgrades Commtrain Communication Training . Tel 0161 620 1869 . Fax 08715 284475 . info@commtrain.co.uk . www.commtrain.co.uk

  5. Directory Management • Reduced Administration Costs • Single Directory to keep synchronised • Propagate Directory changes to and from multiple platforms, keeping all systems in sync • Scheduled or on-demand propagation of changes • Network Numbering Plan maintenance • Telephone directory exports & printouts • Integration with LDAP directories and other Mitel Applications Commtrain Communication Training . Tel 0161 620 1869 . Fax 08715 284475 . info@commtrain.co.uk . www.commtrain.co.uk

  6. Lotus Notes Admin Active Directory Admin Integrated Directory Services • Further reduces administration • Integrates the network telephone directory application into corporate directories through open standards Commtrain Communication Training . Tel 0161 620 1869 . Fax 08715 284475 . info@commtrain.co.uk . www.commtrain.co.uk

  7. Alarm Management • Reduced Administration time • Central repository for capturing and viewing alarms • Centralised view, and maintenance, of entire voice network • Increased awareness of network health • immediate notification minimises impacts • Paging or SMS messaging of alarms to remote devices • SNMP traps can be forwarded to higher level management systems such as HP Openview • Historical alarm information • Reducing Costs • No requirement for staff to constantly monitor network health Commtrain Communication Training . Tel 0161 620 1869 . Fax 08715 284475 . info@commtrain.co.uk . www.commtrain.co.uk

  8. OPS Manager - Other benefits & features • Reduced Administration in time and cost • Time synchronisation and daylight savings • Automated data back-ups • Automated system upgrades • Locating unused directory numbers • Simplifying Network Administration • Automatic night service call routing activation for a network of systems • Single point for Resiliency admin • Effectively manage day to day user administration across network • Scheduled call record (SMDR) collection to central location • Provisioning IP Device resilience capabilities Commtrain Communication Training . Tel 0161 620 1869 . Fax 08715 284475 . info@commtrain.co.uk . www.commtrain.co.uk

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