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CHAPTER 1&2

CHAPTER 1&2. Information Systems: Concepts and Management. 1.1 Information Systems: Concepts and Definitions. Data Item Information Knowledge. Information Systems: Concepts and Definitions. Information Technology Architecture Information Technology Infrastructure.

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CHAPTER 1&2

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  1. CHAPTER 1&2 Information Systems: Concepts and Management

  2. 1.1 Information Systems: Concepts and Definitions Data Item Information Knowledge

  3. Information Systems: Concepts and Definitions Information Technology Architecture Information Technology Infrastructure

  4. Example: IS (IT Architecture of Online Travel Agency)

  5. 2.1 Types of Information Systems Computer-based information systems (CBIS) use computer technology to perform some or all of their tasks and are composed of: • Hardware • Software • A Database • A Network • Procedures • People

  6. Information Systems Inside Your Organization

  7. Information Technology Outside Your Organization

  8. Application Programs An application program is a computer program designed to support a specific task, a business process or another application program.

  9. Breadth of Support of Information Systems • Functional area information systems • Enterprise resource planning systems • Transaction processing systems • Interorganizational information systems

  10. Information Systems Support for Organization Employees • Office automation systems • Functional area information systems • Business intelligence systems • Expert Systems • Dashboards

  11. 2.2 Competitive Advantage and Strategic Information Systems • Competitive Advantage • Strategic Information Systems (SIS)

  12. Strategies for Competitive Advantage • Cost Leadership • Differentiation • Innovation • Operational Effectiveness • Customer-orientation

  13. 2.3 Why are Information Systems Important to Organizations & Society • IT will reduce the number of middle managers. • IT will change the manager’s job. • IT impacts employees at work. • IT provides quality-of-life improvements.

  14. Managing Information Resources • Which IT Resources are Managed and By Whom? • The Role of the IS Department

  15. Traditional Major IS Functions • Managing systems development and systems project management • Managing computer operations • Staffing, training, developing IS skills • Providing technical services • Infrastructure planning, development, control

  16. New (Consultative) IS Functions • Initiating and designing strategic information systems • Incorporating the Internet and e-commerce into the business • Managing system integration • Educating non-IS managers about IT • Educating IS staff about the business • Supporting end-user computing • Partnering with executives • Managing outsourcing • Innovate • Ally with vendors and IS departments in other organizations

  17. Supporting End Users One form of end-user support is the help desk, where IS staffers help users troubleshoot problems with their systems. This video shows the first help desk.

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