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Voxeo VoiceObject Overview

Voxeo VoiceObject Overview. VoiceObjects….?. Solution VoiceObjects offers an open and flexible platform for development, operations and analysis of customer self-services.

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Voxeo VoiceObject Overview

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  1. Voxeo VoiceObject Overview

  2. VoiceObjects….? Solution VoiceObjects offers an open and flexible platform for development, operations and analysis of customer self-services. Self-services can be deployed to multiple phone channels such as voice (speech / DTMF), texting (SMS/USSD) and mobile Web. • Headquartered in USA (Orlando) • Global Player • Strategic partnerships with leading IVR vendors, SIs and technology vendors • Global 500 enterprises and carriers as customers VoiceObjects

  3. Customers using VoiceObjects Mobile Carriers ,Cable & Media,Value-Added Service Providers Banking & Financial Services Consumer Products Technology, Travel, Healthcare, other

  4. VoiceObjects Value Propositions Application Execution Application Creation Application Analysis • Rules-based model – build app then manage the rules • Integration to corporate data for rules based treatments: CRM, up-sell engines • Management of caller profiles - similar to cookies concept on the Web • Real-time analytics • 60 pre-built reports • Dominant Path Analysis – similar to click stream analytics • Business task completion • Integrates to BI Tool of choice – Business Objects, MicroStrategy, Cognos, etc • Highest rated analytics in the market • Rapid application development • Modeling v. coding • No regression testing • Never write a line of code • Collaboration development capabilities VoiceObjects - Phone Application Server

  5. VoiceObjects Development Lifecycle VoiceObjects Analyzer 6 Report Call Trace 2 Test Design Phone Simulator Storyboard Manager 5 Debug Viewer VUI Design Document 3 Develop Desktop for Eclipse Desktop for Web 4 Grammar IDE Project Export (XML) Project Documentation Storyboard Manager 1 Analysis VoiceObjects - Phone Application Server

  6. Deploy on Multiple Phone ChannelsVoice, Mobile Web, Mobile Video, Mobile Text Voice Mobile Web Video Text Hello Peter! Welcome to Voxeo Hello Peter! Welcome to Voxeo … Texting Speech & DTMF Point & Click Single application definition across all mobile phone channels Design once & deploy anywhere Speech & DTMF VoiceObjects - Phone Application Server

  7. VoiceObjects Architecture Overview VoiceObjectsAnalyzer Reporting 3rd Party Reporting Tools VXML ASR, TTS Voice, Video Device ASR, TTS, Call Control VoiceXML Browser VoiceObjectsDesktop IDE Infostore Media Platform Driver VoiceObjectsPhone ApplicationServer Web Service API 3rd Party IDEs Apps Connector Framework Service Creation & Admin Environment Service Execution Environment Service Analysis Environment Back-End Systems Legacy | CRM | ERP

  8. Service AnalysisVoiceObjects Infostore and Analyzer VoiceObjectsAnalyzer (Business Objects, Cognos, MicroStrategy) CTI Data IVR Data CRM Data 3rd party Analysis Tools • Out-of-the-box Data Capture by VoiceObjects Server • Dimensional Data model optimized for BI analysis • Integrates with data from ASR, CTI, and CRM > > • Analysis and Reporting • Based on standard business intelligence tools • 60 predefined Reports, based on real-time data • Extends existing Data Warehouse • Includes Customer behavior and business analysis • Highest Rated Analytics Package in the Market > > Infostore VoiceObjects - Phone Application Server

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