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Enhance your product expertise with our guide on acquiring in-depth knowledge. Learn the importance of understanding the product, anticipating customer questions, and seeking insights from experienced colleagues. Utilize our Feature/Benefit Chart for a quick reference to highlight key attributes and advantages of the product. Gain insights into the manufacturing process and practical usage to better serve your customers. Equip yourself with the tools needed to effectively address inquiries and improve customer satisfaction.
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M 2.08 Acquire Product Knowledge
Answering Questions • Learn the product • Anticipate questions • Ask an experienced employee
Feature/Benefit Chart • Provides quick reference about the product What’s In It For Me?
Manufacturer Information • How the product is made • How to use the product