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Welcome

Welcome. Alside Rewards Program Management and Rewards Solutions Presented by: July 20 th , 2006. Today’s Agenda. Introduction to HG Worldwide HG Client Solutions Case Studies HG Awards AMI Program Overview Alside Rewards Travel Alside Rewards Awards Partnership Pricing Summary.

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Welcome

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  1. Welcome Alside Rewards Program Management and Rewards Solutions Presented by: July 20th, 2006

  2. Today’s Agenda • Introduction to HG Worldwide • HG Client Solutions • Case Studies • HG Awards • AMI Program Overview • Alside Rewards Travel • Alside Rewards Awards • Partnership Pricing • Summary

  3. Who We Are • HG Worldwide is a full service performance resource company, established 1986 • Client-focused • 6-8 core clients • Average partnership = 12 years • 98% client retention • In business 20 years • Our philosophy: The success of your business is our business

  4. Where We Are Going • Building upon our experience and success • Continuing our “client comes first” philosophy • Clients who recently partnered with HG • Merrill Lynch • Roche Diagnostics • Citizens Bank • Adding new services • Awardzilla (virtual debit and points) • Click it, Learn it • Holiday Gift program

  5. How We Work • We help our clients succeed by positioning the right people and providing the right service at the right time • We manage resources to provide the “best fit” for achieving your goals • We adapt to changing market conditions, add services and talent as each client solution demands • We manage today’s technology to provide the security, efficiencies and data management support you need when you need it • We believe that the partnerships with our clients are dynamic and we want to continue to be flexible, and always find a way to add value to the relationship • Your needs come first! Only by meeting your needs will HG Worldwide succeed and together form a successful partnership

  6. Who We Work With

  7. HG Worldwide Client Solutions

  8. Client Solutions Channel Performance Incentive Applications • Performance Management • Travel • Reward Solution • Data Management • Creative Services • Learning and Training

  9. Client Solutions Performance Management • Design, develop, and implement performance solutions • Employee, sales, channel, consumer based programs • Incentives, recognition, safety, suggestion, years of service, kudos, rebate

  10. Client Solutions Travel • Research, negotiate, communicate, coordinate and operate world-class programs • Creativity, solid management, operational efficiencies – Deliver Dreams!

  11. Client Solutions Travel • Group Travel • Incentive programs • Recognition programs • Advisory groups • Business Meetings • National sales meeting • New product launch • Regional meetings • Individual Incentive Travel

  12. Client Solutions HG Worldwide is “Award Neutral” • Most incentive and performance management companies derive their revenue from one or two of the awards they fulfill, usually merchandise. • HG Worldwide, is “Award Neutral”. We will work with you to identify award selections uniquely suited to your target audience and your organization, awards that provide the motivation needed to achieve your performance objectives not meet HG Worldwide revenue goal. • Changing retail market, sensitivity to incentive rewards, HG is committed to research and identify reward solutions that can our clients: • More choice • Better access • Greater value

  13. Client Solutions Reward Solutions • Shopping Portals • Awardzilla (points) • Awardzilla (dollars) • Merchandise Catalogs • Online • Paper • Visa Gift Cards • Single/multiple load • Virtual/plastic • Retailer Gift Cards

  14. Client Solutions Data Management • HG Worldwide supports total web-based performance management systems including: • Comprehensive, integrated web-base performance tracking and reporting • Detailed program information and communication • Online personal bank account systems management • Total award fulfilment from reward presentation to online ordering and order tracking • Client administrative access • Program set-up • Data entry/management • Reporting • Kudos/recognition program planning

  15. Client Solutions Data Management HG Worldwide software is easy to integrate into Server environments. And best of all is that the platform is Windows- based. The following are features of our integrated Performance Management web technology: Performance Management Web Portal • Total integrated system • Enrollment/registration • Secure participant access • Access/link to all award options • Online customer performance tracking and reporting • Integrated online point bank account system • Online data capture abilities • Online ordering, award fulfillment and tracking • Management Reporting • Standard performance and redemption reporting • Custom reporting based on client need

  16. Client Solutions Creative Services • The creative design and strategic delivery of performance program communications including: • Website • Printed materials • Electronic media and • Visual presentations are as important to the overall success of a program as are the rewards structure and award selections. • Creative, concise, consistent and inspirational program communications make the difference between the ordinary and the Extraordinary. • HG provides the edge and excellence to communicate, promote, inspire, inform and motivate program participants to achieve their performance objectives.

  17. Client Solutions Creative Services

  18. Client Solutions Learning and Training • With Click It Learn it, HG Worldwide can easily set up a series of online Performance Excellence Learning Suites for employees, supervisors and managers. • Other HG World clients have discovered that online Performance Excellence Learning Systems is a "Click and Easy" solution to: • Improve job performance • Increase job satisfaction • Improve employee retention • Increase productivity • Improve safety/reduce accidents • Improve job attendance/punctuality • Increase job knowledge • Click It Learn it Online Performance Excellence Learning can be customized for each client's application using a proven formula that ensures participation and most important, retention.

  19. Case Study BellSouth  Telecommunications • Top Sales Incentive Program - 5 groups back-to-back • 600 participants per program • 12 year relationship • 4 Year History: • 2006 – San Diego, Manchester Grand Hyatt • 2005 – Radisson Seven Seas Caribbean Cruise – Charter(s) • 2004 – Lake Las Vegas, Hyatt • 2003 – Tucson, Westin La Paloma • Recently awarded the 2007 • Total Program Management – Overall program coordination, Budget management, Program invitation, Web registration, Program administration/Customer service, Air, On-site Trip Directors, Billing reconciliation

  20. Case Study The Berry Company  Telecommunications • Top Sales Incentive Program - Annual • 600 participants • 13 year relationship • 4 Year History • 2006 – Phoenix, JW Marriott Desert Ridge • 2005 – Cancun, JW Marriott • 2004 – Paradise Island, The Atlantis • 2003 – San Juan, The Wyndham El Conquistador • Total Program Management – Overall program coordination, Budget management, Program invitation, Web registration, Program administration/Customer service, Air, On-site Trip Directors, Billing reconciliation

  21. Case Study Valvoline  Petroleum Industry • Top Sales Incentive Program - Annual • 100 participants • 8 year relationship • 4 Year History • 2006 –Cabos San Lucas • 2005 – Paradise Island, The Atlantis • 2004 – Germany/Austria, Munich, Salzburg, Vienna • 2003 – Charleston, Charleston Place – Diverted because of Gulf War • Total Program Management – Overall program coordination, Budget management, Program invitation, Web registration, Program administration/Customer service, Air, On-site Trip Directors, Billing reconciliation

  22. Case Study GlaxoSmithKline  Pharmaceutical • Top Sales Incentive/New product launch/National Sales Meeting • 80 - 400 participants per program • 19 year relationship • 4 Year History (Incentives) • 2006 – St. Thomas • 2005 – Jackson Hole Wyoming • 2004 – Paradise Island, The Atlantis • 2003 – Lake Tahoe • Total Program Management – Overall program coordination, Budget management, Program invitation, Web registration, Program administration/Customer service, Air, On-site Trip Directors, Billing reconciliation

  23. Case Study WS Lee Food Manufacturer/Distributor • Major East coast producer of specialty deli meats • Sell/distributes to food service operators, retailers and direct to consumer • 4 year relationship • HG supports purchase loyalty incentive program through channel • Program used to launch new products, feature products and reduce inventories • Customers earn dollars on a Visa debit card based on purchases • Dollars deposited monthly • Program entering 4th year • Program highly successful, popular with WS Lee customers and is growing

  24. Case Study Merrill Lynch  Financial Industry • Client Conference • 600 participants • 6 year relationship with John Manos • 2 Year History • 2006 – New York, Sheraton • 2005 – San Antonio, Hyatt Hill Country • Recently awarded the 2007 program • Total Program Management – Overall program coordination, Budget management, On-site Trip Directors, Billing reconciliation – Client handles invitation, web registration and air support

  25. Case Study MTL Surge Technologies Electronics Industry • Sales Incentive • 300 participants • Re-loadable Debit card application • 3 year relationship • Direct Mail Marketing • Targeted at channel customers worldwide • Combination direct mail, html e-mail campaign, website with online contest • Developed online web-based sweepstakes to “pull” customers into site, present message and contact MTL for more information • Learning and Training • Developed CD-Rom sales presentation • Produced and distributed series of 6 AV training modules • Meeting Management • Fall 2007—San Antonio

  26. Case Study Roche Diagnostics  Health Services Industry • Advisory Board Meeting, Customer Events, Major Tradeshow Support • 90-350 participants per program • 12 year relationship with John Manos • Previous 4 Year History (Advisory Board Meeting) • 2006 – New Jersey, New Jersey City Hyatt Regency • 2005 – Coconut Grove, Ritz Carlton & Orlando • 2004 – Coconut Grove, Ritz Carlton & Los Angeles • 2003 – Tucson, Loews Ventana • Total Program Management – Overall program coordination, Budget management, Web registration, Program administration, On-site Trip Directors, Billing reconciliation – Client handles air support

  27. Case Study Canyon State—Oil and Petroleum Distributor • Employee Performance Program • Program designed to focus on employee retention, safety, productivity, cost-saving suggestions and improving employee morale • 200+ participants • 2nd year of program operation • Solution Overview: • Combine the motivational value of performance incentives reinforced with Online Employee Performance Learning • Employees earn awards based on safety, punctuality, attendance and for submitting cost-reduction suggestions • Employees also earn points for participating in online learning programs • Employees also earn points based on their years of service • Results: In 12 months accidents have been reduced by over 25%, retention is improved and learning module test scores continue to rise

  28. AMI Program SolutionsOverview

  29. AMI Program Overview • Comprehensive rewards program • Web based support • Tracks Customer’s purchases • Purchase dollars converted to points • Points accrued as customers reach to achieve annual purchase goal • Rewards top performers • Goal achievers use accumulated points for group travel, merchandise and IIT • Group Travel programs • Multiple travel options based on customer location • 7 Group travel programs in 2006 • Merchandise Awards program • All selections presented online • 2500 + popular brand name selection

  30. AMI Program Overview • The Alside rewards: • Industry standard for decades • Important part of AMI sales/marketing strategy for AMI. • HG Worldwide recommendations designed to: • Enhance your customer’s program experiences • Streamlines program processes and procedures • Delivers cost savings to Alside • Evolution of the current Alside Rewards the following: • Improved web interface • Improved technology • Enhanced award offering • Simplified cost structure • Efficient award delivery solutions • Deliver better value

  31. Alside Rewards Travel

  32. Alside Rewards Travel Alside Rewards Travel Program History Large Program(s) Target Audience: AMI Top Customers • Dates: January 2008 and 2009  • Length: 6 night/7 day with exception of Hawaii which would be 8 day/7 night Program Inclusions: • Ground transfers • Baggage transfers • Hotel gratuities • Welcome cocktail reception and buffet dinner • Farewell cocktail reception and dinner • Breakfast at resort each day • Cash allowance for dinner each evening – ($50-$60 pp depending on destination) • Beverage Packages where applicable Program History: • 2002 Wyndham St. Thomas • 2003 Westin Grand Cayman • 2003 Celebrity Cruise port out of Puerto Rico • 2003 Hyatt Maui • 2004-5 Marquis Los Cabos • 2004-5 Westin Rio Mar • 2006-7 Grand Velas Puerto Vallarta • 2006-7 Hyatt Aruba

  33. Alside Rewards Travel Program Destination History—Always Las Vegas: • Alladin • Caesars • MGM • Bellagio • Mirage • Paris Las Vegas trip includes: • Welcome cocktail reception and buffet dinner • Hotel transfers • Baggage transfers • Hotel gratuities • Breakfast each morning • Cash allowance for dinner one evening-$40 Alside Rewards Travel Program History Small Program • Target Audience: AMI Customers • Group sizes: 700 • Singles/Doubles: All Doubles • Dates: January 2008 and 2009  • Length: 4 day/3 nights • Destination: Las Vegas

  34. Alside Rewards Travel Support Team Director, National Accounts Account Manager Account Manager Program Administrator Air Support Customer Service Web Registration/ Reporting 800#/Email Support Agent Agent Trip Directors

  35. Program Support Director, National Accounts • Manage overall client relationship • Identify Client Goals & Objectives • Work with and support Account Manager • Develop a creative and exciting program • Evaluate and manage internal support • Oversee and manage program budget • Manage On-site Operations • Keep team focused on exceeding client goals & objectives Account Manager • Assigned to support program from start to finish • Manage all requests for space, activities and destination resources • Negotiations conducted throughout the entire planning process • Coordinate Site Inspection • Total supplier contract management • Utilization • Attrition dates • Deposit schedules • Minimum contractual obligations • Food and beverage requirements • Dedicated to adding value at all phases of the planning and operation • Managed onsite program/revision • Final billing review

  36. Program Support Air Support • Agents • (add) Program Administrator • (add) Customer Service • Manages all inbound/outbound program inquiries including, email, fax and phone) • Manages all orders services and customer service functions regarding travel program inquiries • Supports program administrator as required Trip Directors • (add)

  37. Alside Rewards Travel • Turks & Caicos • Beaches • Grand Cayman • Westin Casuarina • Cancun/Riviera • Paridisus • J.W. Marriott • Las Vegas • Bellagio • MGM Grand • Caesar’s • Red Rock Canyon • St. Maarten • Westin at Dawn Beach • Cruise • Royal Caribbean Cruise Lines • Serenade of the Seas • Maui • Hyatt Regency • Fairmont Kea Lani • Kauai • Grand Hyatt Kauai

  38. Alside Rewards Travel 2008 Destination/Resort Comparison Grid (per person)

  39. Alside Rewards Travel 2009 Destination/Resort Comparison Grid (per person)

  40. AMI Program Solutions– Awards

  41. Current Program Overview Alside Rewards Program Evolution • Tracks Customer’s purchases – NO CHANGE • Purchase dollars converted to points • Customers must attain a $10,000 purchase benchmark to begin qualifying for rewards • Rewards purchase loyalty – NO CHANGE • Customers earn 1,000 points upon achieving benchmark • Customers continue to earn 1000 points for every $10,000 in purchases • Awards – ENHANCED! • Awardzilla-Points Redeemed Through Amazon/travel/event ticketing portal – NEW OPTION • “Alside” Gift Card – NEW OPTION • Total Online Award shopping • Comprehensive Reporting (Excel-based Reports) – NEW OPTION

  42. Director, National Accounts Account Manager Program Administrator Manager IT/Web Solutions Customer Service Account Representative Administration Coordinator Web Designer IT/Tech Support Order Services Graphic Designer Alside Rewards-Awards Awards Program Support Team

  43. Program Support Director, National Accounts • Manages relationship between HG Worldwide and AMI • Provide leadership and support for AMI and all of its initiatives • Provides input/feedback and interfaces with HG Worldwide home office Account Manager • Works closely with Dir. Nat. Accts and AMI to manage program • Manages/oversees the HG support team • Manages all program communications/promotion materials and fulfilment • Continually evaluates Alside Rewards program Program Administrator • Oversees all data management, processing and reporting • Manage all file/data transfers between HG and AMI • Manages all program reporting • Manages all card account balances and earnings deposits

  44. Alside Rewards-Awards Administration Coordinator • Supports Program Administrator • Manages all data entry and reconciliation functions • Support HG Alside Rewards Program Team Customer Service • Manages all inbound/outbound program inquiries including, email, fax and phone) • Manages all orders services and customer service functions regarding award redemption, fulfilment and order tracking • Supports program administrator as required Manager IT/Web • Architect for program systems • Manages and maintains Alside web portal • Maintains online admin systems • Monitors and maintains software and systems

  45. Alside Rewards-Awards What we are proposing . . .

  46. Alside Rewards-Awards

  47. Alside Rewards-Awards

  48. Alside Rewards-Awards • Award Value includes • Merchandise mark up • Shipping to participant • Applicable Taxes • Industry Un-Loaded Point Amazon Shopping Portal Value HG Un-Loaded Point • Awardzilla Points: • Customer receives better value • Customer receives lower taxes • Sponsoring company pays service fee separate from award cost

  49. Alside Rewards-Awards AMI Value Impact • Low start up costs • Offered at discounted rates • Competitive HG Service Fees • Awardzilla-points TBD% vs. industry avg. of 20%- 30% for traditional merchandise • No shipping cost on Awardzilla • 8% industry avg. savings • No sales tax on Awardzilla or single load Visa Card • 7% - 8% savings • Significant cost savings by eliminating online catalog • Award cost savings • No online PDF version of catalog • No online PDF forms • Single load Alside Rewards Gift Card replaces Gift Certificates and saves AMI through: • Reduced shipping and handling costs • Reduced Service Fees (currently applied to select Gift Certificate offerings)

  50. Alside Rewards-Awards Customer Savings and Benefits • Significant increase in spending power of their points • Access to lowest cost retail merchandise online • Awardzilla shopping portal offers millions of merchandise and service award selections, comprehensive travel offers and special event tickets • Single load Alside Rewards Gift Card is the “Ultimate” Gift Certificate and provides AMI customers with the “Ultimate” in retail selection and spending options Additional Benefits • Alside Rewards Single Load Gift can be purchased with cash and used by AMI and AMI Customers for recognizing and rewarding sales personnel and internal employees. • AMI Customers will be provide link on Alside Rewards Website for purchasing single load cards

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