Procurement Card Training Strategic Account Management (SAM)

1. Procurement Card TrainingStrategic Account Management(SAM)

2. Training Agenda • 1. Logging In / Resetting Password • Transaction Review - Navigation, • Layout, Menu Options • Transaction Review Report • aka “Monthly Statement” • 4. Editing Accounting Fields • Dispute • Where to Find Help • 7. Splitting Transactions • 8. Transaction Review Search • 9. Helpful Tips for Transaction Review

3. Logging In From your internet browser, go to http://gesamservice.corpcard.com Enter our database - csusb Enter your Logon ID and Password. The first time only both are the last 8 digits of your card #. If you forget your Password,click here.

4. New cardholders will be required to reset their Password, using this criteria, during their first log in. Verify your current business e-mail address Enter your Old Password then create and confirm a New Password using the criteria listed above. Select a Challenge Question, then input the Challenge Response to be used if you forget your Password in the future. Resetting your Password From your internet browser, go to http://gesamservice.corpcard.com. Enter your Database Name Enter your Logon ID and Password If you forget your Password,click here.

5. Transaction Review Navigation 1. Access the Transaction Review screens, or change your password/email address. 2. Find help, or log out of the system. 3. Review important messages and helpful tips from the administration team. 4. Use these links to access your business’ Pcard site (or other sites), and to email questions. 5. If the future, this area will indicate your compliance to Pcard policies. 1 2 Transaction Review 3 5 4

6. Transaction Review Page Layout The Transaction Review screen layout consists of a split window. • The upper portion of the screen, the Transaction Summary Record, contains a list of transactions. • The lower portion of the screen, the Transaction Detail Record, contains the details of the transaction that is highlighted (in blue) above. 6 7

7. Transaction Review Page Layout • The transaction highlighted in blue in the Transaction Summary Record in the top half of the screen is the transaction that is active in the Transaction Detail Record in the lower half of the screen.

8. Transaction Review Home Menu Option The Home menu option takes you back to the Home page.

9. Transaction Review Display Menu Option The Display menu option allows you to toggle between a single-line and two-line summary screen. In the top half of the Transaction Review screen, the Display option changes the way you see the Transaction Summary Record from two lines (the default) to one line (which you can customize).

10. Transaction Review Reports Menu Option • The Reports menu option allows you to generate a Transaction Report or Expense Log Report. Select which report you would like to generate. • Select the date range. • Select the sort criteria. • Click on the create report button. Cardholder Transaction Report 1 2 Expense Log Report 3

11. Transaction Review Reports Menu Option Once a report is generated, it is displayed in pdf and can then be saved or printed.

12. Editing Accounting Fields • Each transaction will be assigned the default accounting from the cardholder’s application. Cardholders may edit the accounting fields as necessary to ensure charges are allocated correctly. If your default must be changed for any reason, please send an email request to your Program Administrator. 1

13. Editing Accounting Fields • To edit an accounting field, simply highlight and delete the default accounting. Then, input the new accounting into that field. If the accounting you enter is invalid, you will receive an error message. If you believe an accounting code is valid, but you receive the error message, please send an inquiry to your Program Administrator. • If you are unsure of the appropriate accounting for a particular charge, click on the “…” button (after deleting the default) to view all valid codes in the system. If you are still unsure of the appropriate accounting, please contact your finance area for assistance. 2 3

14. Editing Accounting Fields • After Clicking on the “…” button, click on the Find button to view all available accounting codes, as well as their corresponding descriptions (when applicable). 4

15. Editing Accounting Fields • Click on the accounting code you wish to use from the listing. The code you have selected will be automatically entered into the appropriate accounting field of the transaction. 5

16. Editing The Description Field • If “Purchasing Card Item” or “Transaction Line Item” is listed in the Description field, you may enter a more specific description of what was purchased. • Highlight and delete “Purchasing Card Item” from the Description field, then enter a specific description of what was purchased. 1

17. Save and Approve Procedures • After you have edited the Accounting and Description, click on the Save button. You will receive a message that states: “Changes have been saved”. Click OK. • Please Note: If you don’t edit the Accounting or Description fields, the save box will remain grayed out. In this case, you may skip to step 2 of these procedures. (If the Save button is grayed out, but you have made changes, click anywhere outside of the field you last made changes to. The Save button will now be available.) 1

18. Save and Approve Procedures • Save your changes. • Click on the View, Approved, or Authorized box in the Transaction Summary Record. 3 2

19. Save and Approve Procedures • To undo your changes, click on the View Original button. • Select “Revert to Original” from the options given. 4 5

20. Transaction Review Dispute Menu Option The dispute menu option allows you to dispute a transaction electronically. When the Dispute option is selected, a new dialogue box requires pertinent information for initiating a transaction dispute. Once you have entered the details of the dispute, click the next button in the upper right hand corner of the dialogue box. Click next and follow the prompts for information to complete the dispute initiation process. When all information has been entered, click on submit.

21. Where To Find Help • Customer Service • The GE customer service number is printed on the back of your card (800) 274-7378. Representatives at this line will assist you with the following items: Declines Lost/Stolen Cards Disputed or Fraudulent ChargesName/Address Changes Connectivity Issues • If you receive connectivity errors while using Transaction Review (excluding password and navigation issues), please contact our Help Desk at: 1-800-464-3603, Option 3.

22. Splitting Transactions • To allocate a transaction between multiple accounting codes, click on the “Split” button in the Transaction Detail Record. 1

23. Splitting Transactions • You may change the Number of Splits to be made using the drop box. • Determine whether you would like the charge split by Percentage or Dollar Amount. • Click the “Save” button once you have completed your split charge set up. 2 3 4

24. Splitting Transactions • The number of lines selected are displayed in the details section of the Transaction Review screen. • Each line can be displayed by using the scroll bar on the lower section of the screen. 6 5

25. Transaction Review Search Menu Option The Search menu option allows you to search, change the number of transactions in the Transaction Summary scroll area, and configure the fields in the single-line summary view.

26. Transaction Review Search Menu Option The Selection Criteria section allows you to limit (filter) the available data you view on the Transaction Review page. You can use an unlimited number of criteria to define your search. When more than 5 criteria are used, a scroll bar will appear to view all of the criterion in your query.

27. Transaction Review Search Menu Option The Field Display section allows you to choose the fields you want to view and the order you want to display them in. Move the field selections with the blue arrows.

28. Transaction Review Search Menu Option The Sorting section controls how the data is organized in Transaction Review. To have the data returned in the order you desire, select the field and sort order. You can sort on field(s) that are not included in the Display/Order section. This page customizes your view in Transaction Review.

29. Transaction Review Search Menu Option The Saved Queries section allows you to save commonly used queries for future use. This is done by creating the criteria and sort you desire and then selecting the Save button. A saved query can be accessed by selecting the query in the list and choosing open. Once opened, the query can then be modified or run. To delete a query you saved, simply highlight it and select delete.

30. Transaction Review Search Menu Option • The Number of Summary Records section controls the number of transactions available to view before the screen refreshes. The minimum is four and the maximum is 200. • The Display Mode section customize

31. Transaction Review Menu Options Upon saving a new query, a dialogue box with the following options appears. This gives you the opportunity to set this query as your default view in Transaction Review. You can also save the query any name you like.

32. Transactions Review Menu Options These buttons are used to navigate to the next set of transactions. The number of transactions can be customized so that more than 25 transactions will appear in the Transaction Summary section. This can limit the use of these buttons. First / Previous / Next / Last

33. Helpful Hints for Transaction Review • Reconcile Transactions Weekly • Log into Transaction Review to approve your charges on a weekly basis to prevent feeling overwhelmed at the end of the month. • Navigation Tip • Be sure to navigate using the “Next” and “Last” buttons within Transaction Review to see all of your transactions. Using the “Back” or “Forward” button on your browser may log you out of the system.