RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention

1. RCS Training - LSI Software Retail Trade Cycle Management Lease Renewal Process Customer Retention BDC Implementation

2. The Keys to Effective Prospect & Customer Management are the 7 Profit Opportunities

3. Walk-In Showroom Traffic • Track Opportunity Count • Track Sales Process • Track Sales and Results • Provide Metrics by Salesperson • Provide Automated Follow-up (Phone, Mail, Email)

4. Walk-In Showroom Traffic Drivers License Scanner Interface Single Screen Customer Entry Instant Customer Look-up reduces Keystrokes and Eliminates Duplicates

5. Walk-In Showroom Traffic Notes, History, Contacts, Scheduled Activities and Sales Progress are shown on the Main Tab

6. Walk-In Showroom Traffic Prospect Traffic Log Provides in-depth Metrics Includes Traffic from Walk-in, Phone and Internet Prospects

7. Incoming Phone Calls • Track Opportunity Count • Track Appointments Set • Track Showroom Visits • Track Sales Process • Track Sales and Results • Provide Metrics by Salesperson • Provide Automated Follow-up (Phone, Mail, Email)

8. Incoming Phone Calls Incoming Call process provides immediate access to Scripts Dealers are able to gather Prospect Information as they build a Relationship Potential duplicates are also identified

9. Internet Inquiries • Track Opportunity Count • Track Appointments Set • Track Showroom Visits • Track Sales Process • Track Sales and Results • Provide Metrics by Salesperson • Provide Automated Follow-up (Phone, Mail, Email)

10. Internet Inquiries Ongoing Follow-up on Internet Leads Studies show that 50% of Internet Buyers buy after 7 days (FordDirect) Imports SalesPoint Leads

11. Unsold Follow-up • Track Contacts • Track Appointments Set • Track Showroom Visits • Track Sales Process • Track Sales and Results • Provide Metrics by Caller and Salesperson • Provide Automated Follow-up (Phone, Mail, Email)

12. Unsold Follow-Up Automated Activities pop-up on the Daily Work Plan and are customized based upon the Dealer’s own processes

13. Sold Follow-up (RTCM / RCL) • Import Data • Track Contacts • Track Appointments Set • Create Sales/Renewal Presentations • Track Showroom Visits • Track Sales Process • Track Sales and Results • Provide Metrics by Callerand Salesperson • Provide Automated Follow-up (Phone, Mail, Email)

14. Sold Follow-Up (RTCM/RCL) Extensive Query capabilities let Dealers Target “Opportunity” Customers and initiate Mail, Email and Call Campaigns Imports Dealer Direct & TermTracker Data

15. Sold Follow-Up (RTCM/RCL) Query Results with only 2001 Navigators

16. Sold Follow-Up (RTCM/RCL) Enhance Query to select 2001 Navigator Customers that owe less than $18,000

17. Sold Follow-Up (RTCM/RCL) Opportunity Customers!

18. Sold Follow-Up (RTCM/RCL) Call Center feature puts Information at the Dealer’s fingertips and simplifies Call Campaigns Phone Contact is a key to success in retaining Sold Customers

19. Sold Follow-Up (RTCM/RCL) The Call Center includes Scripts that help make sure the Callers are saying the “Right” things and asking the “Right” questions

20. Sold Follow-Up (RTCM/RCL) Dynamically Created Sales Presentations are based upon the Customer’s Deal and help the Dealer Retain and Renew their Customers Value Added Worksheet

21. Service Follow-up • Import Repair Order Information • Track Contacts • Track Appointments Set • Create Sales/Renewal Presentations • Track Showroom Visits • Track Sales Process • Track Sales and Results • Provide Metrics by CallerandAdvisor • Provide Automated Follow-up (Phone, Mail, Email)

22. Service Follow-Up An effective Script can help Dealers turn their Service Customers into New Vehicle Prospects

23. Prospecting • Import Prospect Lists • Track Contacts • Track Appointments Set • Create Sales/Renewal Presentations • Track Showroom Visits • Track Sales Process • Track Sales and Results • Provide Metrics by Caller • Provide Automated Follow-up (Phone, Mail, Email)

24. Prospecting LSI automatically merges and updates missing information when Deals are Imported from multiple sources (Eliminates Duplicates) Imports from all major DMS

25. Customers don’t fall through the cracks Follow-up Activities are automatically scheduled

26. Bringing it all together into a Powerful BDC Results Report shows what’s happening in all of the different Profit Opportunity Areas

27. Thank You!