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Overview Electronic Services September 24, 2003

The Electronic Services Division, led by Bernard Arseneau, provides diverse online offerings for individuals and businesses, facilitating over 75 products and services, 200+ downloadable forms, and 13 service packages. This includes services like payment taking, product sales, and citizen engagement initiatives. With a focus on ease of access, the Division supports 9 provincial departments and 39 municipalities, ensuring robust online functionality, including links to government directories and vital information. Lessons learned emphasize designing services around user needs and fostering strong stakeholder engagement.

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Overview Electronic Services September 24, 2003

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  1. Overview Electronic ServicesSeptember 24, 2003 Bernard Arseneau Director, Electronic Services Division

  2. Standard Offerings • Request for Service • Payment Taking • Product Sales • Service Packaging • e-Forms • Citizen Engagement • Online Submission

  3. www.snb.ca

  4. Results • On behalf of 9 Provincial Departments and 39 Municipalities... • 75+ products and services • 200+ forms • 13 service packages • 3 citizen engagement initiatives

  5. Services For Individuals

  6. Individual Services • PDF Forms • 200+ forms • 37,000 downloads / month • Links to Acts, Regulations, Information • MV Renewal (3 - 4,000 per month) • Driver Renewal • certain conditions apply

  7. Individual Services (con’t) • Government Directory • search names, Departments, mandates, org charts • phone numbers, e-mail addresses • Municipalities (41) • payments • forms • citizen engagement initiatives • Change of Address • Medicare, P-Tax, MVR, DL, parking placards

  8. Business Services

  9. Business Services • Corporate Affairs Registry • Business Registry • Auto Dealer Vehicle Registration • Trucking and Transport • Land and Property

  10. Real Property Information Internet Service - 1996 Assessment Data Property Map Data Parcel Data Real Property Information Internet Service User User User User

  11. Real Property Information Intrernet Service

  12. Partners • CARIS - Land Registry • Unisys - Personal Property Registry • CGI, e-government, gbiz

  13. Lessons Learned • Design around the needs to citizens & businesses • Executive support • Stakeholder support • Strong ownership • Communication • Implementation

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