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Case Study IDPT620

Case Study IDPT620. Presented by: Jeff Zoller, Lindsey Kegler, & Barbara Kelly. Introduction. Team Introduction -Jeff Zoller -Lindsey Kegler -Barbara Kelly. Introduction. Problem Statement:. Who benefits from solving this problem:. Administrators Unit Directors & Department Heads

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Case Study IDPT620

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  1. Case StudyIDPT620 Presented by: Jeff Zoller, Lindsey Kegler, & Barbara Kelly

  2. Introduction • Team Introduction • -Jeff Zoller • -Lindsey Kegler • -Barbara Kelly

  3. Introduction Problem Statement: Who benefits from solving this problem: • Administrators • Unit Directors & Department Heads • Nurses & Nurse Supervisors • Patients • Pyfer General Hospital has identified two low performing units who have partially implemented the mobile tracking system. These two units have experienced higher than normal patient complications and fatalities as a result of medication errors.

  4. Methodology • Organizational & Environmental Analysis • Gap Analysis • Cause Analysis • Selected intervention to measure effectiveness

  5. Performance Analysis Results

  6. Recommended Interventions • Documentation Standards Intervention • Information Systems Intervention

  7. Recommended Interventions • Documentation Standards Intervention • Information Systems Intervention • Competencies/Competency Testing, Performance Support Tools / Job Aids Interventions

  8. Recommended Interventions • Documentation Standards Intervention • Information Systems Intervention • Competencies/Competency Testing, Performance Support Tools / Job Aids Interventions • Employee Development and Performance Management

  9. Recommended Interventions • Documentation Standards Intervention • Information Systems Intervention • Competencies/Competency Testing, Performance Support Tools / Job Aids Interventions • Employee Development and Performance Management • Emotional Intelligence, Mentoring, and Coaching Interventions

  10. Evaluation Plan Within six months: • 100% of patient information is in the new system • Audits indicate proper usage and documentation in the mobile system • All paper documents are archived within 6 months

  11. Evaluation Plan Within six months: • 100% of patient information is in the new system • Audits indicate proper usage and documentation in the mobile system • All paper documents are archived within 6 months • 100% of medication administered as prescribed • All errors reported within 5 minutes

  12. Evaluation Plan Within six months: • 100% of patient information is in the new system • Audits indicate proper usage and documentation in the mobile system • All paper documents are archived within 6 months • 100% of medication administered as prescribed • All errors reported within 5 minutes • Staff turnover of the hospital reducedto no more than 20%

  13. Change Management Plan • IT and Educational Specialist directly involved • Merging of all documents into new systems • Educational Specialists available to all staff • Formal training throughout all units • Super Users on floor for peer support • Develop a Communication Plan

  14. References • Van Tiem, D. M., Moseley, J. L., & Dessinger, J. C. (2012). Fundamentals of performance improvement: Optimizing results through people, process, and organizations. San Francisco: Wiley

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