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Knowledge Management Framework for Organizational Success and Sustainability

This document presents a comprehensive overview of the Knowledge Management (KM) framework developed by KMSI, focusing on its significance in enhancing organizational productivity and sustainability. It outlines the importance of aligning KM with an organization's vision, mission, and objectives. The framework is structured around five crucial factors: Enablers, Knowledge Processes, Capabilities, Values, and External Factors. Additionally, it describes a six-phase implementation process, emphasizing the role of leadership, learning, and technology in successful KM practices.

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Knowledge Management Framework for Organizational Success and Sustainability

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  1. Forum KMSI April 2011KMSI – KMFramework Jann Hidajat Tjakraatmadja Haitan Rachman

  2. KMSI - KM Framework KMSI - KM Implementation Process KMSI - Knowledge (Development) Process

  3. KM Definition KM is an integrated approach for indentifying, classifying, storing, sharing, applying and creating knowledge to enhance organizational productivity, quality, and sustainability.

  4. KMSI - KM Framework www.mobileskynet.com

  5. KM Framework - Purpose • To emphasize the importance of KM for organizational success • To provide an easy-to-understand introduction to KM • To highlight critical factors for the successful implementation of KM

  6. KMSI - KM Framework Sources: Knowledge Management Asian Productivity Organization

  7. KMSI - KM Framework • Starting point of the KM framework is the Vision and Mission of the organization • KM meets the organizational objectives of the organization • There are fiveFACTORS in the KMSI-KM Framework: • Enablers • Knowledge Process • Capabilities • Values • External Factors

  8. KMSI - KMImplementation Processes

  9. PHASE – 1 KM PROJECT PHASE -2: KM ASSESSMENT PHASE -6: KM EVALUATION PHASE -5:KM IMPLEMENTATION PHASE -3: KM PLANNING PHASE -4: K-DEVELOPMENT Change Management SIX PHASES: Setting up a KM Project KM Assessment KM Planning Knowledge (Development) Process KM Implementation KM Evaluation KMSI - KM Imlementation Process www.mobileskynet.com

  10. KMSI - Knowledge (Development) Processes www.mobileskynet.com

  11. KMSI - Knowledge (Development) Process • Refers to knowledge development and conversion processes

  12. Knowledge (Development) Process The Knowledge (Development) Process, embedded in the work practices, transforms the organization…from “episodic” learning and innovation;…to “continues” learning and innovation.

  13. KMSI - KM Framework Factors www.mobileskynet.com

  14. KMSI - KM FRAMEWORK 14 14

  15. Enablers • Enablers help to propel and speed up the KM initiative in the organization • Five enablers were identified: • Leadership • Learning • People • Organization • Technology

  16. 1st Enablers - LEADERSHIP • Drives the KM initiative in the organization • Ensures alignment of KM strategies and projects with the mission and vision of the organization • Provides support and resources for the implementation of KM projects

  17. 2nd Enablers - LEARNING • Learning culture/spiritand learning capability at all levels and areas in the organization • Build new products, new services, new processes, new markets, new technologies, and new business models depending on the learning and innovation capability • Build individual, team and organizationallearning capability leading to societal learning capability

  18. 3rd Enablers - PEOPLE • People are users as well as knowledge generators • They create, develop and possess intangible assets • Trust is a prerequisite for knowledge sharing

  19. 4th Enablers - ORGANIZATION • Guided people behaviors and attitudes • External motivation of the people • Increase certainty and accountability • Product and process standardize

  20. 5th Enablers - TECHNOLOGY • Accelerates the knowledge process through effective tools and techniques • Tools such as groupware and collaborative workspaces enable participation across time and distance • Provides a platform for retention of organizational knowledge

  21. KMSI - KM FRAMEWORK • KNOWLEDGE DEVELOPMENT PROCESSES www.mobileskynet.com

  22. KMSI - Knowledge (Development) Process www.mobileskynet.com

  23. Knowledge IDENTIFY • Initial crucial step of the knowledge process • Critical knowledge needed to build the core competencies of the organization is identified • The knowledge gaps in the organization are identified in this step

  24. Knowledge CLASSIFY • Knowledge identified should be classified in clusters • Mind-mapping can be used for classifying knowledge • Classified knowledge can be easily stored and shared

  25. Knowledge Store • Collection and preservation of organizational knowledge • Various forms of storage • Organized for easy retrieval

  26. Knowledge SHARE • Regular and sustained exchange of knowledge • Fosters continuous learning to achieve business goals • Mutual trust and benefit help foster a culture of sharing • Technology can be used to enhance knowledge sharing

  27. Knowledge APPLY • The use and reuse of knowledge in the organization • Translates knowledge into action (from tacit to explicit knowledge) • Knowledge only add values when it is used to improve products and services (explicit knowledge)

  28. Knowledge CREATE • Addresses knowledge gaps through knowledge conversion and generation of existing and new/future knowledge needs • The Level to create new knowledge • Individual level • Team level • Organizational level

  29. KMSI - KM FRAMEWORK • KNOWLEDGE OUTCOMES • = KM CAPABILITIES + • KM VAUES www.mobileskynet.com

  30. KM OUTCOMES • Expected KM CAPABILITY: • Individual capability • Team capability • Organizational capability • Societal capability • Leading to KM VALUES: • Productivity • Quality • Sustainability

  31. Terimakasih

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