1 / 7

Quality Management for Organizational Excellence Lecture/Presentation Notes

Quality Management for Organizational Excellence Lecture/Presentation Notes. By: Dr. David L. Goetsch and Stanley Davis Based on the book Quality Management for Organizational Excellence (Sixth Edition). Fourteen: ISO 9000 and Total Quality: The Relationship. MAJOR TOPICS

mbrant
Télécharger la présentation

Quality Management for Organizational Excellence Lecture/Presentation Notes

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Quality Managementfor Organizational ExcellenceLecture/Presentation Notes By: Dr. David L. Goetsch and Stanley Davis Based on the book Quality Management for Organizational Excellence (Sixth Edition)

  2. Fourteen:ISO 9000 and Total Quality:The Relationship MAJOR TOPICS • ISO 9000: The International Standard for Quality Management Systems • ISO 9000’s Objective • How ISO 9000 Is Applied to Organizations • The ISO 9000 Quality Management System: A Definition • Authority for Certification/Registration • ISO 9000 Registration Statistics • Organizational Registration to ISO 9001

  3. Fourteen:ISO 9000 and Total Quality:The Relationship(Continued) Major Topics Continued • The Benefits of ISO 9000 • The Origin of ISO 9000 • Comparative Scope of ISO 9000 and Total Quality Management • Management Motivation for Registration to ISO 9001 • ISO 9000 and Total Quality Management Working together • The Future of ISO 9000

  4. Fourteen:ISO 9000 and Total Quality:The Relationship(Continued) • The following statements describe the relationship between ISO 9000 and TQM: ISO 9000 and TQM are not completely interchangeable: ISO 9000 is compatible with, and can be a subset of TQM; ISO 9000 is frequently implemented in a non-TQM environment; ISO 9000 can improve operations in a traditional environment; ISO 9000 may be redundant in a mature TQM environment; and ISO 9000 and TQM are not in competition.

  5. Fourteen:ISO 9000 and Total Quality:The Relationship(Continued) • The origins of ISO 9000 and total quality management are vastly different. ISO 9000 was developed in response to the need to harmonize dozens of national and international standards relating to quality. Total quality got its start in Japan around 1950 as a way to help that nation compete in the international marketplace. • The new aim of ISO 9000 is to enable organizations to better serve their customers and to be more competitive through adherence to the standard’s eight quality management principles.

  6. Fourteen:ISO 9000 and Total Quality:The Relationship(Continued) • Appropriate motivations for implementing ISO 9000 are as follows: • To improve operations • To improve or create a quality management system • To improve the consistency of quality • To improve customer satisfaction • To improve competitive posture • To conform to the requirements of customers. The appropriate motivation for implementing TQM is a desire to continually improve all aspects of an organization.

  7. Fourteen:ISO 9000 and Total Quality:The Relationship(Continued) • ISO 9000 and TQM are compatible in that ISO 9000 can be a complementary subset of TQM. ISO 9000 can give an organization a head start in implementing TQM.

More Related