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Chapter-Seven Computer-Based Training Methods

Chapter-Seven Computer-Based Training Methods. Overview of Computer-Based Training (CBT).

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Chapter-Seven Computer-Based Training Methods

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  1. Chapter-Seven Computer-Based Training Methods Overview of Computer-Based Training (CBT) • Today’s competitive business environment requires more knowledge and skill from employees than ever before. This translates into more training for more employees than ever before. At the same time, business success requires companies to lower costs, so companies are looking for ways to provide low-cost training to their employees. Compared with the traditional training methods discussed in Chapter 6, CBT offers the following advantages: • Reduced trainee learning time, • Reduced cost of delivering training, • More instructional consistency, • Privacy of learning (errors) can be made without embarrassment), • Easy tracking of trainees’ learning progress, • Time to allow the trainee to master learning, • A safe method for learning hazardous tasks, and • Increased in employee access to training.

  2. Computer-Based Training Methods Names and descriptions Used for Computer-based Training Approaches

  3. Computer-Based Training Methods Names and descriptions Used for Computer-based Training Approaches/Cont...

  4. Computer-Based Training Methods E-LEARNING & DELIVERING SYSTEM • Delivery • Systems • Internet or intranet • CD or DVD distribution • LAN or local computer Learning Management System Authoring & Design Tools Basic Components of Creating and Delivering CBT Knowledge Base (provided by content experts)

  5. Computer-Based Training Methods E-LEARNING & DELIVERING SYSTEM/Cont..... • Once developed, e-learning may or may not be integrated in to Learning Management System (LMS), depending on the sophistication of the company’s e-learning progress of trainees. An LMS can be more or less sophisticated and may or may not included features such as • Authoring, • Class management • Competency management, • Knowledge management • Certification or compliance management • Mentoring, • Chat, threaded discussion, and • Video conferencing. • A set of standards called the Sharable Content Object Referenced Model (SCORM) has been created to encourage the standardization of LMSs. • Previous figure indicates, the final step is delivering the CBT to the trainees. The most common delivery methods are: • Local computers and local area network (LANs), • CD-ROM and DVDs, • Internet and intranet, and • iPods and MP3 Players.

  6. Computer-Based Training Methods Intelligent Tutoring System An intelligent tutoring system (ITS) is a more sophisticated form of PI. It uses artificial intelligence to assist in tutoring or coaching the trainee. An ITS provides guidance and selects the appropriate level of instruction for the trainee. In addition, and ITS can learn from its own process what worked and what did not in the training process. On the basis of this Information, the ITS improves its methods of teaching the trainee. Intelligent tutoring can be a text-based system or a combination of text with graphics and other types of audiovisual (AV) aids. ITS has five components: an expert knowledge base, a trainee model, a training session manager, a scenario generator, and a user interface. The expert knowledge base is the set of knowledge about what is correct (e.g., the best way to perform a task, or the knowledge needed to be effective). This corresponds to the “knowledge base” triangle in Figure 7-1. The trainee model component stores information about the trainees; performance during training, keeping track of what they seem to know. As the trainees respond to items, the information is used to tutor or coach them. The training session manager is the component that interprets the trainees’ responses and responds either with more information coaching (helping the trainee explore the topic), or tutoring (guiding the trainee toward the correct answer). This component also determines how and when to send thee trainee back to more basic material and what strategy to use in the remedial work.

  7. Computer-Based Training Methods Intelligent Tutoring System/Cont.... • The user interface: The user interface is the equipment that allows the trainee to interact with the ITS. It commonly includes a computer keyboard, mouse, or joystick. • ITS sets itself part from simple PI because in can do the following: • Generate instruction that matches the individual trainee’s needs • Communicate and respond to trainee questions • Model the trainee’s learning processes (assess current level of knowledge and identify misconceptions, learning problems, and needs) • Determine what information should follow based on previous trainee responses • Determine the trainee’s level of understanding of the topic • Improve strategies for teaching the trainee on the basis of the trainee’s responses

  8. Computer-Based Training Methods Strengths and Limitations of CBT methods • Costs: • Arguments are made both supporting and criticizing the cost effectiveness of CBT. The costs of developing and implementing a CBT program are related to the following factors: • Number of trainees taking the course per year • Cost of wages per hour for trainees while they are taking the course • Cost of wages per hour for course developer • Amortized cost of hardware to support the CBT • Amortized cost of software the CBT program • Hours needed to develop CBT course content • Stability of the course content • Cost of not addressing the training need sooner with some other method

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