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Active Listening and Speaker Etiquette

Active listening is a critical skill that goes beyond mere hearing; it's about understanding and engaging with the speaker's message. This guide emphasizes the importance of maintaining a constructive attitude, minimizing distractions, and showing attentiveness through body language and posture. Key strategies include maintaining eye contact, taking notes without losing focus, and asking relevant questions. Speaker etiquette is also essential; remain seated, avoid disruptions, and listen without judgment. Together, these skills foster better understanding, enhance teamwork, and improve workplace relationships.

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Active Listening and Speaker Etiquette

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  1. Active Listeningand Speaker Etiquette Career Education

  2. Listening • If you ask a one word description of listening, some would say hearing; however, hearing is physical. • Listening is following and understanding the sound---it is hearing with a purpose • Extension of Golden Rule: think about how you would want to be listened to • Takes some practice to develop the skill of active listening

  3. “Triple a” Listening • Maintain a Constructive Attitude • A positive attitude paves the way for open mindedness • Strive to Pay Attention • Attentive listening means the ideas and information being presented are being processed • Capacity for Adjustment • Be able to adjust for the content of the presentation • Adjust feelings or views toward a subject

  4. Reasons Good Listening Skills are needed • Better understand assignments and what is expected of you • Resolve problems and answer questions • Build rapport with co-workers, bosses, and clients • Work better in a team-based environment • Show support to others • Find underlying meaning in what others say

  5. Active Listening • Face the speaker • Sit up straight or lean forward slightly • Show attentiveness with your body through posture, hands, feet, eyes, face • Maintain eye contact • Focus, but do not gaze or stare at the communicator • Take notes, but stay focused and involved • If your eyes do not wander, perhaps your mind won’t

  6. Active Listening • Minimize distractions • Put away all other items including your phone • Do not log onto the computer • Sit quietly without fidgeting • Keep an open mind • Wait until the speaker is finished before deciding if you agree or disagree • Do not interrupt the speaker • Wait until the speaker is finished before asking questions

  7. Active Listening • Respond to speaker’s questions • Answer appropriately • Get involved in the presentation • Ask Questions • Write down questions to ask • Ask questions at end of presentation, do not interrupt

  8. Speaker Etiquette • Stay in your seat • Unless directed otherwise by speaker or teacher • No restroom break, throwing trash away, etc. • Shortest Path to exit • If you must leave for a previously approved reason, use shortest path to exit that minimizes disruption • Do not criticize the Speaker • Good listeners look for the ideas being presented, not for things to criticize

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