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Transforming Census Bureau Operations

Transforming Census Bureau Operations. Meeting on the Management of Statistical Information Systems (MSIS 2012 ) Streamlining Statistical Production. Today’s Agenda. Challenge: Better Meet Our Clients’ Needs What Have We Done? In the Regions At Headquarters Lessons Learned

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Transforming Census Bureau Operations

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  1. Transforming Census Bureau Operations Meeting on the Management of Statistical Information Systems (MSIS 2012) Streamlining Statistical Production

  2. Today’s Agenda • Challenge: Better Meet Our Clients’ Needs • What Have We Done? • In the Regions • At Headquarters • Lessons Learned • The Road Ahead

  3. Future Success Demands Change • Our society has changed since our basic survey designs were constructed. • Our past success offers no guarantee of future success. • Like all successful organizations, we must innovate, become more efficient, flexible, and responsive to our customers. • Data‐driven management demands a new mindset along with new technologies and systems. • We have all the capabilities to succeed in this future.

  4. Serving our Client Needs • They want: • visible cost controls and cost predictability • us to proactively identify ways to improve their surveys based on examining paradata and response data • clear roles of accountability and responsibility

  5. Regional Office Realignment • Announced in June 2011 • Implementation Began in January 2012 • Finished by November 2012 • Estimated Savings of $15-18 Million per year • Two key elements • Reduction in Offices • Field Management Changes

  6. Example Pathways of Communication CEQ/CED CPS ACS

  7. New RO Organization ChartData Collection

  8. Headquarters Realignment • For Reimbursable Demographic Surveys: • Complement the Regional Office Realignment • Leverage Efficiency and Streamline HQ Operations

  9. Key Dimensions on Which HQ Options Vary • Project authority and resource control. • Team composition. • Business Process Standards, Protocols and Integration Dimension.

  10. HQ Options’ Team Activities • Reviewed our current processes • Developed options for improvements • Solicited input from all managers and staff • Solicited input from our clients

  11. The New HQ Look

  12. HQ Service Providers

  13. Survey Team • Survey Director • Project Manager provides project management support for the entire lifecycle of the survey. • Survey Design Members • Questionnaire Design/Development/Edits • Sample Design/Estimation • Data Analysis • Cost Estimation • Survey Operations Members • Data Collection • Production analytics • Field Procedures; Training • Data Processing **This team does NOT necessarily have data tabulation and dissemination expertise (depends on sponsor).

  14. Survey Director • Fully credible authority for all survey decisions: budget, design, methods, innovation. • Serves as the central point of contact to the sponsor for entire survey activities and products. • Engages sponsors in serving program needs. • Anticipates upcoming issues within the survey lifecycle and pro-actively suggests solutions.

  15. Shared Lessons Learned • Senior Leadership • Communication • Staff Engagement • Real time Monitoring of Effects of Change

  16. The Road Ahead • Transition of Field Regional Offices • Survey Analytics • Reimbursable Surveys

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