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Taxpayer Services

Taxpayer Services

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Taxpayer Services

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  1. Taxpayer Services Tommy Dean Tdean@hchta.com 801-683-3560 House Counsel HCH Transportation Advisors, Inc. Business Cards Available Upon Request

  2. Taxpayer Services Purpose Open & Honest Discussion Intentionally Incomprehensive Spark for Conversation Generate Fresh Ideas

  3. Taxpayer Services 3 Areas for Discussion System Policies Customer Service

  4. Taxpayer Services - System System 1st Honest Discussion This Area Needs Some Work 1st Communication With a Carrier Online!

  5. Taxpayer Services - System 3 Approaches to I.T. Build It & Hope Build It & Maintain Bid System

  6. Taxpayer Services - System Build it And Hope

  7. Taxpayer Services - System Build it and Maintain The Point? I.T. MUST BECOME A REOCURRING EXPENSE

  8. Taxpayer Services - System Bid System AKA: Don’t Build it At All

  9. Taxpayer Services - System Do You See I.T. as Critical as: Personnel? Office Equipment? Building Maintenance? Electricity? Is I.T. A Reoccurring Expense?

  10. Taxpayer Services - Policies Policies 2 Levels Legislative Departmental

  11. Taxpayer Services - Policies Legislative Level IN – Inventory of Custom Plates #1 Principle: Carrier Needs the Plates Trust: Not for Every Carrier

  12. Taxpayer Services - Policies Legislative Level Equipping Businesses to Compete in the Marketplace

  13. Taxpayer Services - Policies Departmental Level Applications – 2 Approaches Educated Carriers Supplement Review TRUST: Not For Every Carrier

  14. Taxpayer Services - Policies Grab Bag: Policies That Don’t Work Plates on Consignment After Escrow Partially Online, Immediate Systems IFTA Decals 2 Issues Original Registrations Only Mandatory Fleet Re-plating/Decals

  15. Taxpayer Services – Customer Service Customer Service 2 Approaches Customer Centered Nuisance Centered

  16. Taxpayer Services – Customer Service Carriers Have Problems Accidental Errors Unforeseen Issues Flexibility

  17. Taxpayer Services – Customer Service How Do You Train Employees? What Is Your Policy for Responding to Requests? Who Mans Your Phones? Do You Work With Carriers On Initial Setup?

  18. Taxpayer Services – Customer Service Absolute Unacceptable Approach: “We Will Fix It Sometime” You Can Have A Customer Centered Approach Without Compromising Your Ethics

  19. Taxpayer Services Why? Carrier Respect Front-end vs. Back-end Solutions Audit Legitimacy

  20. Taxpayer Services Questions/Discussion Tommy Dean Tdean@hchta.com 801-683-3560