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Protection of interests of electricity consumers

Protection of interests of electricity consumers. Introduction. Paradigm shift in EA 2003 from SEB days Several provisions in new law Implementation and review ASCI study FOR recommendations APTEL directions. Statutory Provisions - I. Choice Regulated Tariff Transparency USO

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Protection of interests of electricity consumers

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  1. Protection of interests of electricity consumers

  2. Introduction • Paradigm shift in EA 2003 from SEB days • Several provisions in new law • Implementation and review • ASCI study • FOR recommendations • APTEL directions

  3. Statutory Provisions - I • Choice • Regulated Tariff • Transparency • USO • Grounds for differentiation

  4. Statutory Provisions - II • Dedicated machinery for grievance redressal – jurisdiction of SERC, Consumer Protection Act • Standards of Performance • Consumer Advocacy

  5. CGRF • Issue of independence – Electricity Rules ,2005 • Nature of proceedings • Convenience of consumers • Implementation of its decisions

  6. Ombudsman • Full time • Nature of proceedings • Financial Autonomy • Electricity Rules , 2005

  7. Standards of Performance • Provisions of law , policy • Model SOP by FOR • Automatic compensation – delegation required • Reports by SERCs • Online compliance monitoring - FOR Sectt

  8. Consumer Advocacy • Section 94, Advisory Committee • National Electricity Policy • Efforts by SERCs, CERC • FOR recommendations • Model Charter • Issues – capacity building , financial assistance • Dedicated Staff required

  9. Thank You

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