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SCO CHALLENGES & BEST PRACTICE S

This article discusses the challenges faced by the Director of Veterans Services at Frostburg State University and the best practices implemented to overcome them. It highlights the importance of communication, organization, and resources in effectively serving veterans.

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SCO CHALLENGES & BEST PRACTICE S

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  1. SCO CHALLENGES & BEST PRACTICES BUILDING BRIDGES Danielle Dabrowski Director Veterans Services Frostburg State University

  2. Frostburg State UniversityVeterans Services  • Student Affairs • Veterans Services October 2014 • Veterans Center – August 2015 • Director  • VA Work Study (4-5) (Enrollment Certifications/Peer Mentoring/Tutoring) • Federal Work Study (2) (Programs)

  3. Challenges • Individual (SCO) • Communication • Processing Enrollment Certifications • Staffing • Group (Institutional) • Communication • Inter-departmental • Organization (Department of Veterans Affairs) • Communication • Debt Management • Resources

  4. Best Practices • Individual (SCO) • Communication Define Roles Monthly Staff Meetings • Processing Enrollment Certifications Paperwork Collection 2 Step Certifications • Staffing Manuals/Training Networking/Institutions

  5. Best Practices • Institutional • Communication/Departments/Reporting Admissions Billing Office Disability Services Faculty Institutional Research Registrar’s Office Residence Life • Networking Chesapeake & Potomac Association of Collegiate Registrars and Admissions Officers National Association of Veterans Programs Administrators (NAVPA) Western Maryland Collaboration of Veterans Services

  6. Best Practices • Department of Veterans Affairs • Communications GI Bill Submit a question: https://gibill.custhelp.va.gov/ SAA/ELR: https://www.benefits.va.gov/gibill/resources/education_resources/school_certifying_officials/elr.asp SCO Hotline 855.225.1159 • Debt Management Phone: 1-800-827-0648 Email submissions: https://iris.custhelp.va.gov/app/ask/ • Resources SCO Handbook: https://www.benefits.va.gov/GIBILL/docs/job_aids/SCO_Handbook.pdf VA Training Resources: https://www.benefits.va.gov/gibill/school_training_resources.asp Webinars: https://www.benefits.va.gov/gibill/resources/education_resources/school_certifying_officials/presentations.asp

  7. Question & Answers

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