1. Change Starts Here. The One about Root Cause Analysis & Intervention Selection ICPC National Coordinating Center This material was prepared by CFMC (PM-4010-077 CO 2011), the Medicare Quality Improvement Organization for Colorado under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. The contents presented do not necessarily reflect CMS policy.

2. Interventions to Improve Care Transitions • Care Transitions Intervention℠ • Transitional Care Model • INTERACT II • HHQI Best Practice Intervention Packages • Project Boost • Bridge model • Project RED • GRACE Model • STAAR Initiative

3. System-Level Drivers of Readmission Poor Provider-Patient interface medication management, no effective patient engagement strategies, unreliable f/u Unreliable system support Lack of standard and known processes Unreliable information transfer Unsupported patient activation during transfers No Community infrastructure for achieving common goals

4. Building a Community-based Program

5. Interventions and Drivers

6. Questions? CO-ICPCTechnical@coqio.sdps.org The ICPC National Coordinating Center – www.cfmc.org/integratingcare Change Starts Here.