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HANC QI Peer Network Day

HANC QI Peer Network Day. September 20, 2013. Today’s Agenda. Welcome and Introductions HANC QI Progress HANC Patient Experience Data Using the Triple Aim to Guide Change CPCA Patient Center Health Home Update Partnership Healthplan QIP Review Identification of HANC QI Priorities.

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HANC QI Peer Network Day

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  1. HANC QI Peer Network Day September 20, 2013

  2. Today’s Agenda • Welcome and Introductions • HANC QI Progress • HANC Patient Experience Data • Using the Triple Aim to Guide Change • CPCA Patient Center Health Home Update • Partnership Healthplan QIP Review • Identification of HANC QI Priorities

  3. HANC QI History

  4. HANC QI Activities • Supporting implementation of HIT systems: many of the initiatives have supported the purchase and implementation of disease registry, EHR, and data analytics systems. • Standardizing measures: consortia and clinics are developing and utilizing consistent definitions for measures to allow for comparisons across sites and regions. • Redesign of workflow processes: the implementation of QI processes and HIT systems requires changes in how care team member carry out their responsibilities; these changes have been supported through training and technical assistance. • Improving data quality: improving data quality through training, TA and data validation activities. A key focus has been ensuring accurate information is systematically captured and reported.

  5. HANC QI Activities • Utilizing data to improve patient care: as data has become more accessible and reliable, HANC members have begun utilizing the data to assess population health and operational efficiency and implement process improvements to enhance patient care. • Sharing data:developing dashboards, benchmarking performance, and sharing quality data at the local, regional and statewide levels. • Disseminating learnings:sharing their experience and best practices through peer networking and presentations at convenings.

  6. HANC Patient Experience Data • RISE Initiative Review • What the data tells us • Lessons learned from the survey process • What are you going to do with the data

  7. PCMH – Patient Experience Crosswalk

  8. I would recommend this clinic/health center to my family and friends. Patients rate response on a scale of 1 (No) to 3 (Yes, definitely)

  9. In the last 12 months, my provider explained things in a way that was easy to understand.

  10. In the last 12 months, when I phoned my provider’s office to get an appointment for care I needed right away, I received an appointment as soon as I needed.

  11. Telling the Story

  12. Triple Aim

  13. Measuring the Triple Aim

  14. Using the Triple Aim to Guide Change • Who’s responsible for evaluating overall health improvement at your CHC? • What tools do you use for data analysis and reporting? Are they efficient? • Provide an example of health improvement that has occurred with your patients as a result of utilizing data. • What are you doing to operationalize Triple Aim? Please identify any support that you need. • How are you going to benchmark your performance?

  15. Review of HANC Member QI Priorities, Nov 2011

  16. HANC Priority Setting for QI Identify • 2-3 priorities for 2014-2015 • Workforce and Training Needed • What should HANC’s role be? • What should CPCA’s role be?

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