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Etiquette in Human-Computer Work

Learn about the importance of etiquette in human-computer interaction and its implications for designing user-friendly systems. Explore how etiquette guides user behavior in various contexts, and discover the relevance of social rules in HCI applications.

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Etiquette in Human-Computer Work

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  1. Etiquette in Human-Computer Work Christopher Miller, Chair Timothy Bickmore Clifford Nass Raja Parasuraman

  2. Etiquette • What is it, and how does it relate to computing? • We asked an expert in etiquette • We learned: - How to introduce yourself and greet people - How to hold your knife and fork - The underlying rationales of etiquette

  3. Relevance of Etiquette to HCI • Etiquette defines a set of rules of conduct appropriate for a given social situation • HCI takes place within a social situation • The user organization provides a social context • HCI itself has social aspects (Reeves & Nass)

  4. But Etiquette is More… • “Thoughtful consideration of the other person”

  5. Some Implications • System should know what behavior is prescribed and proscribed in current context • Monitor and evaluate user’s activity to determine what rules apply • Take into account user characteristics • Be aware of intent behind of system’s communication • Adapt interaction if breakdowns occur

  6. Specialists Present at Workshop • Designers of critical HCI systems • Designers of pedagogical systems • Researchers in computer-medicated communication • Specialists in security and privacy concerns

  7. Case Study: Mr. Clippy

  8. Conclusions • Issues of etiquette relevant to • Agent personalization • Human-robot interfaces • Intent inference in human-machine systems • Too bad you all missed our workshop!

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