UPMC Global Care The International Gateway to UPMC Clinical Care
IMTJ Survey Information Medical Tourism Climate Survey 2013 www.imtj.com International Medical Travel Journal
Which three countries do you think are the leading medical tourism destinations TODAY, in terms of PATIENT NUMBERS?
Which three countries do you think are the leading medical tourism destinations TODAY, in terms of THE QUALITY AND RANGE OF SERVICES PROVIDED TO INTERNATIONAL PATIENTS?
IMTJ Survey Results
What factors do you think are most important to medical tourists when they choose a healthcare facility in a foreign country?
IMTJ Survey Results
OVER THE NEXT FIVE YEARS, which areas of healthcare will see the greatest increase in international patient numbers?
Our Mission UPMC’s mission is to provide outstanding patient care and to shape tomorrow’s health system through: Clinical innovation Biomedical and health services research Education
Where We Are Today: The Big Stats Largest employer in Pennsylvania, with nearly 60,000 employees More than 3,200 employed physicians 21 academic, community, and specialty hospitals and 400 outpatient sites Ongoing strategic affiliation with the University of Pittsburgh Ranked among the top 10 recipients of NIH funding
The Core of All We do: World-Class Patient Care Minimally invasive robotic technology used in 2,000 surgeries/year CancerCenter provides care to 74,000 patients/year Neonatal ICU, largest in PA, treats more than 1,600 seriously or critically ill babies/year Largest neurosurgical academic provider in the U.S. performing more than 11,000 procedures/year More than 12,000 trauma patients/year: largest trauma system in PA More than 45% of the babies born in Allegheny County are born at Magee Womens Hospital of UPMC One of the nation’s foremost psychiatric care facilities with more thank 350k outpatient visits/year
Where We Are Today: Organizational Structure UPMC Organizational Structure Hospital and Community Services International and Commercial Services Physician Services Insurance Services Non-Profit Combined For-Profit and Non-Profit EnterpriseServices
Hospital & Physician Network Keys to Success: A Unique Position Across Sectors Ongoing Investments Global & Commercial Expansion Integrated Delivery & Finance System (IDFS)
The Result: Growth and Success 2000 - 2012 12% Average Annual Growth Rate in Revenues 6% Average Annual Growth Rate in Employees Aa3 credit rating Employees – bars (in 000s) Revenues - line ( in billions)
Maintaining Leadership UPMC is committed to maintaining its position as a leader and innovator in health care Requires constant diversification of the way we develop and deliver care How do we do this?
Mission of International and Commercial Services Division (ICSD) Work closely and collaboratively with partners to exchange ideas and bring world-class health care, advanced technologies, and management skills to markets both close to home and around the world
Differentiators of ICSD We create new care delivery models by teaming with leading global partners and experts resulting in: Decades of experience developing and managing overseas operations; more than 2,000 UPMC employees living abroad Multiple access points to UPMC located around the globe Ongoing product development and R&D investments that directly impact health care delivery methods Expertise that directly strengthens national and international health security
UPMC − a Global Health Care Provider
Key Components of ICSD Development and delivery of the most advanced clinical care through: Advisory and Management Services Oncology, IT, Pediatrics, Health Security, Clinical and Research Operations UPMC Global Care Commercial Services
UPMC Global Care Providing international patients with access to UPMC’s advanced clinical care Our Experience Advanced clinical care offered in the U.S., Italy, and Ireland, to people seeking care outside of their home countries Telemedicine capabilities available to facilities and physicians around the globe Core Differentiator Empowers people around the world to connect with UPMC through multiple touch points
About UPMC Global Care Connecting international physicians & patients to UPMC using: Telehealth and smart technology Clinical expertise across a broad range of specialties Concierge services and patient support Access to the full range of UPMC services A growing network of physicians, embassies, and care partners The full resources of our integrated global network to enable a seamless continuum of patient care Physician-to-physician communication
Benefits of Virtual Healthcare AccessVirtual health extends medical expertise beyond geographic barriers using technology, improving primary and specialty medical care where specialty services are scarce or unavailable. ConvenienceProviders in any geographic location can stay connected to their colleagues at UPMC and receive mentoring, support, and continuing education in the latest evidence-based practices.
Benefits of Virtual Healthcare (cont’d) QualityPatients can receive earlier medical intervention and more timely access to specialists’ opinions. Remote monitoring and at-home virtual health can improve disease management and reduce re-hospitalization and emergency department visits. CostVirtual health can reduce the cost of healthcare and increase efficiency through Reduced patient and provider travel Better management of chronic diseases Potentially fewer and shorter hospital stays
UPMC GLOBAL CARE – Addressing Patient Needs Will anyone speak our language? Is there someone who specializes in my medical needs? Why can’t the doctor see me Saturday night when I arrive? Do I need a Visa to get into the US and how do I get one? Will my insurance cover the costs? Can I afford it? Can I come alone? What do I do when I get to the airport? Will they be sensitive to my cultural needs? How long will I need to stay? Why can’t I just buy some oxygen? I can at home! How will we find our way? Should we bring the children? Where will I stay? What should I bring?
The UPMC Global Care Advantage Multiple access points for care delivery Integrated global network of care aids in communication throughout the full continuum of the patient care experience Competitive and bundled payment solutions Comprehensive, culturally competent concierge services for patients Visa & travel assistance Housing & recreation Translation services Dietary & religious support Clinical Care Coordinator assistance throughout continuum of care for patient and financial sponsor
Referral Source (Referring MD/ Patient/Family/ Local Contact/ Embassy/ Commercial Sponsor) contacts UPMC Global Care via email, website, or phone Patient discharged upon completion of treatment How UPMC Global Care Works Once medically accepted UPMC Global Care provides Embassy with care plan, single price proposal, and any other information requested For Self-Pay Patient a Letter of Agreement is developed for review UPMC Global Care team consults with service line to discuss referral, request additional records if needed, assess patient details Decision to refer the patient to UPMC Global Care Program/patient agrees to plan UPMC Global Care coordinates to arrange patient’s appointments, Language support, Visa, Travel and Lodging; Financial Clearance UPMC Global Care Communicates with Embassy/commercial sponsor Regarding follow up care Embassy receives regular updates regarding care plan and patient progress via electronic reports and phone calls Patient arrives at UPMC for evaluation and/or treatment Embassy receives single invoice 29
Sample: Global Care Card Card front: Card back:
THANK YOU! For additional information please contact Jeanne Cooper RN, MPH: firstname.lastname@example.org or 412-864-3693