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Patient concern

Supplementary file 1: Categorization framework for assessing narrative comments. Patient concern. Office staff. Physician. Practice. Accessibility by public transport Atmosphere Availability by telephone Barrier-free access Child-friendly environment

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Patient concern

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  1. Supplementary file 1: Categorization framework for assessing narrative comments Patient concern Office staff Physician Practice • Accessibility by public transport • Atmosphere • Availability by telephone • Barrier-free access • Child-friendly environment • Connection to medical infrastructure • Consultation hours • Office organization • Overall assessment • Parking spaces • Practice equipment • Privacy • Recommendation • SHI-PHI-differentiation in practice equipment • Waiting time within the practice • Waiting time to get an appointment • Waiting room entertainment • Alternative medicine • Availability by telephone • Being taken seriously • Child-friendliness • Communication • Cooperation with medical specialists • Friendliness and caring attitude • House visits • Information and advice • Offer of individual health services • Overall assessment • Patient involvement • Privacy • Professional competence • Recommendation • Satisfaction with treatment • SHI-PHI-differentiation • Treatment cost • Trust • Time spent with the patient • Availability by telephone • Child-friendliness • Communication • Friendliness of the office staff • Information and advice • Offer of individual health services • Overall assessment • Privacy • Recommendation • Service/Assistance • SHI-PHI-differentiation • Time spent with the patient • Trust

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