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Comprehensive Framework for Assessing Patient Feedback in Physician Practices

This framework is designed to categorize and assess narrative comments regarding patient experiences in physician practices. It covers various aspects including accessibility by public transport, office atmosphere, staff friendliness, consultation hours, cleanliness, and privacy. Additionally, it evaluates the availability of services like alternative medicine and individual health services. Key areas such as patient involvement, time spent with patients, and overall treatment satisfaction are also addressed, ensuring a holistic approach to improving patient care and practice organization.

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Comprehensive Framework for Assessing Patient Feedback in Physician Practices

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  1. Supplementary file 1: Categorization framework for assessing narrative comments Patient concern Office staff Physician Practice • Accessibility by public transport • Atmosphere • Availability by telephone • Barrier-free access • Child-friendly environment • Connection to medical infrastructure • Consultation hours • Office organization • Overall assessment • Parking spaces • Practice equipment • Privacy • Recommendation • SHI-PHI-differentiation in practice equipment • Waiting time within the practice • Waiting time to get an appointment • Waiting room entertainment • Alternative medicine • Availability by telephone • Being taken seriously • Child-friendliness • Communication • Cooperation with medical specialists • Friendliness and caring attitude • House visits • Information and advice • Offer of individual health services • Overall assessment • Patient involvement • Privacy • Professional competence • Recommendation • Satisfaction with treatment • SHI-PHI-differentiation • Treatment cost • Trust • Time spent with the patient • Availability by telephone • Child-friendliness • Communication • Friendliness of the office staff • Information and advice • Offer of individual health services • Overall assessment • Privacy • Recommendation • Service/Assistance • SHI-PHI-differentiation • Time spent with the patient • Trust

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