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Customer Records Database System

Customer Records Database System. Preparing for Implementation January 24 – 27. 2011. Unpacking. FJEP Manual. Unpacking. IEP and Forms Handouts Jump Drive. Purpose. Provide an online case management system for the FJEP projects with robust data tracking and reporting functionality.

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Customer Records Database System

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  1. Customer Records Database System Preparing for Implementation January 24 – 27. 2011

  2. Unpacking • FJEP Manual

  3. Unpacking • IEP and Forms Handouts • Jump Drive

  4. Purpose Provide an online case management system for the FJEP projects with robust data tracking and reporting functionality.

  5. Key System Features Paper and Online application options Automated confirmation of eligibility determinations Offsite review and auditing of customer records Online tracking and editing of IEP, Case Notes and Training Activities Tracking of service dates, exit dates and retention activities

  6. Implementation Timelines • March 31: End of Quarter 3, PY 2010-11 • Begin use of new FJEP Forms • Continue use of existing paper IEP with customers • Data entry continues in existing system • Simultaneous data entry in CRD at identified sites

  7. Implementation Timelines April 30, 2011 – (Target Date) • Data migration from existing database to CRD Early May, 2011 – (Target Date) • Directive from Tampa Program Office to commence data entry solely into CRD. • Project Staff login to CRD and review customer records

  8. Implementation Timelines May 15, 2011 • Last WIASPR Report is sent to DOLETA from the existing database June 30, 2011 • Preparations of 4th Quarter data begin for the first WIASPR Report from CRD August 15, 2011 • First WIASPR Report created from the CRD is sent to DOLETA

  9. Preparing for Implementation • 1. Prepare Case Notes for entry into customer’s record: • Put case notes in an editable Word document in consecutive order. • Include the date of each case note entry in the text • Include the initials of the author in the text

  10. Sample Case Note Format Your login and project name will appear here Add the author’s initials Add this date to your entry.

  11. Case Notes • Each individual case note will need to be copied and pasted into a separate entry. • Benefits: • Each customer will have an up-to-date, chronological service history • Improvedcontinuity of services • ‘My Office’ functionality for all users

  12. Preparing for Implementation • 2. Prepare IEP and associated customer data for entry into CRD: • Put assessment results, IEP goals, and narrative accounts in an editable Word document in consecutive order. • Choose the applicable CRD section and fields for data entry (see IEP handout)

  13. Assessment Entries

  14. IEP Entries

  15. Checking for accuracy • 3. Compile a list of relevant services and dates for your customer for later comparison with CRD andreports. • Enrollment date • IEP dates – creation and revisions • Training dates – classroom, OJT • Date of Last Service, or Exit Date • Retention status • Outcome and participation data

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