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HSBC Customer-Question Database

HSBC Customer-Question Database

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HSBC Customer-Question Database

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  1. HSBCCustomer-Question Database Daniel Hunsberger, Susan Thai, Warren Schul, Ruozhou Li

  2. Background About HSBC: British multinational banking and financial services organization headquartered in London, United Kingdom.

  3. Background About HSBC: HSBC is organized within four business groups: Commercial Banking; Global Banking and Markets (investment banking); Retail Banking and Wealth Management; and Global Private Banking.

  4. Introduction to our Database For receptionists: respond questions from customers more efficiently. For company: track and analyze customer service performance.

  5. Website www.buffalo.edu/~ruozhoul