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Utility Leadership and Management Strategies Forum 2013-2014

Gain insights on budgeting, asset management, rate-making, and more at the AWWA Intermountain Section Leadership Forum. Enhance your leadership skills, navigate legal and regulatory affairs, and sharpen customer service and public relations techniques.

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Utility Leadership and Management Strategies Forum 2013-2014

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  1. AWWA Intermountain Section LEADERSHIP FORMUM OVERVIEW October 31, 2013

  2. Utility Financial Management(November 12, 2013 at Kearns Improvement District Office) • The Budget Process • What is the right process for your entity? • O&M vs. Capital projects? • Capital Improvement Financing • Asset Management • Rate Making • Billing and Collections

  3. Utility Management & Leadership(January, 2014, CUWCD office) • Management vs. Leadership • What is the difference and what are your needs? • Human Resource Management • Generational issues • Traditionals, Baby Boomers, GenXers, & Millenials • Team Building • Knowledge Management & Retention

  4. Legal & Regulatory Affairs(Product Quality, Community Sustainability and Stakeholder Understanding) February 7, 2014, State Capital • Contract Management • Negotiation & Conflict Resolution • Current & Proposed State & Federal Regulations • You will get to see the State’s Legislature at work

  5. Customer Service/Information Systems(Customer Satisfaction, Operational Optimization, Resource Adequacy)March, 2014, Treatment Plant Tour • Creating a Customer Service Culture • E-Customer Service (Internet) • A Value Model for the Public Sector • Dealing With an Angry Public • Information Systems and Services • System & Technology Security • SCADA, Instrumentation and Control • Asset and Maintenance Management systems • Mobile & Remote Applications

  6. Public Relations and Public Affairs(Community Sustainability, Stakeholder Understanding and Support)May 8, 2014, Water Week Event • Crisis, Conflict and Cooperation: Working with the Media • Public Involvement to get Stakeholder Support • Community Outreach • Youth Education • Crisis Management

  7. Operations, Maintenance/Engineering & Construction(Product Quality, Operational Optimization, Infrastructure Stability & Resiliency)August, 2014, Water Project Construction Site • Safety • Security • Facility O&M • Rehab vs. Replacement • Planning, Design and Construction • Design/Build • Quality Based Selection

  8. Leadership ForumParticipant Expectations • Attendance at all Sessions • Every Session covers unique and important information • Participation in Class • You will get the most out of the classes if you are involved in the discussion • Participant Responsibilities • Take Notes – note pages are in your binder, use them • Provide feedback to your manager and fellow employees • Be ready to share results at the next forum session

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