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Employee Behavior

Employee Behavior

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Employee Behavior

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  1. Employee Behavior Chapter 13 MGMT 370

  2. PERCEPTIONS • Psychological Contract • Attribution • Error • Fundamental Attribution Bias • Self-serving Bias

  3. PERCEPTUAL DISTORTIONS • Stereotypes • Halo and Horns • Leniency, recency, central tendency • Selective Perception • Projection • Impression Management • Good • Bad

  4. PERSONALITY • Big Five • Extraversion • Agreeableness • Conscientiousness • Emotional Stability • Openness to Experience

  5. Perspectives on Personality • Locus of Control • Authoritarianism • Machiavellianism • Problem-solving style • Self-monitoring

  6. ATTITUDES • Attitudes • Cognitive Dissonance • Organizational Citizenship Behavior • Job Satisfaction • Causes • Outcomes • Organizational Commitment

  7. EMOTIONS, MOOD, STRESS • Emotion • Moods • Stress • Stressor • Type A Personality

  8. STRESS • Causes • Consequences • Constructive Stress • Destructive Stress • Burnout • Workplace Rage • Stress Management