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SupportNet, Licensing and Platform Roadmap CELUG Presentation April 11, 2007 PowerPoint Presentation
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SupportNet, Licensing and Platform Roadmap CELUG Presentation April 11, 2007

SupportNet, Licensing and Platform Roadmap CELUG Presentation April 11, 2007

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SupportNet, Licensing and Platform Roadmap CELUG Presentation April 11, 2007

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  1. SupportNet, Licensing and Platform Roadmap CELUG Presentation April 11, 2007 CELUG, April 2007

  2. Agenda • The New SupportNet & License Reports • Licensing Q&A and Roadmap • Platform Roadmap CELUG, April 2007

  3. The new SupportNet& License Reports Melinda Pyrch Product Marketing Manager Customer Support Division Mentor Graphics

  4. Why Customers Use SupportNet “Success” means customer stated their goal for the visit was met. 2006 Q4 SupportNet survey data CELUG, April 2007

  5. What’s On Target About the New SupportNet? Make it fast & easy to find answers • Select the products you use most often and SupportNet remembers • Get technical information centered on the specific products you use • Your most important tasks (troubleshooting, downloading, researching) are easy to do You can…... CELUG, April 2007

  6. Your First Visit: Login or Signup CELUG, April 2007

  7. Your First Visit Continued: Choose Your Product • Products are pre-populated from SRs, SupportPro • Keep product list manage-able (<10) CELUG, April 2007

  8. Overview: All About Your Product • Simple navigation • Product-specific search • New SR lookup CELUG, April 2007

  9. Troubleshoot CELUG, April 2007

  10. Downloads CELUG, April 2007

  11. Reference • Browse: • ~300 How-Tos & Tutorials • 30,000 TechNotes • 300,000 pages documentation CELUG, April 2007

  12. Service Requests • Open a New Service Request • Search SR History CELUG, April 2007

  13. Open A Service Request: Step 1 Step 1 = Describe the problem & search for possible solutions CELUG, April 2007

  14. Open SR – Step 1 (cont’d) CELUG, April 2007

  15. Open SR - Step 2 Step 2 = Complete Service Request CELUG, April 2007

  16. Service Request History • Quick Filters: • Product • Site • Company CELUG, April 2007

  17. Service Request History • Display options • Open/closed • With DRs • Activity in last 30 days • Export to Excel • Variable SRs / page (up to 100) CELUG, April 2007

  18. Service Request History CELUG, April 2007

  19. Service Request History CELUG, April 2007

  20. System Administration • Product Admin = product specific • General Admin = not product specific CELUG, April 2007

  21. Search CELUG, April 2007

  22. Advanced Search CELUG, April 2007

  23. Resources CELUG, April 2007

  24. Resources: About Support CELUG, April 2007

  25. My Account Request changes for email address, site ID, etc. CELUG, April 2007

  26. My Account – Licenses 1. 2. 3. 4. CELUG, April 2007

  27. 1. Current Authorization Codes • Copy or download authcodes • New License Content Section CELUG, April 2007

  28. 2. License Reports • License Report = Part #s mapped to features • Site Config = Just the part #s CELUG, April 2007

  29. 2. License Report CELUG, April 2007

  30. 2. License Rept - Site Config CELUG, April 2007

  31. 3. License Feature & P/N Lookup CELUG, April 2007

  32. 4. View Order History CELUG, April 2007

  33. InfoHub– Support & Training Tab • Inside Application • One-click access to SupportNet and Training • Send feedback on documentation CELUG, April 2007

  34. Let SupportNet Help! • New SupportNet becomes a compelling event • Introduce your designers to new SupportNet • Ask them to register • http://www.mentor.com/supportnet/quickaccess/SelfReg.do • Log in and set up product profile • Provide training • Mentor Graphics SupportNet training slides available • For groups, Mentor Graphics will deliver training via Webex • Link to SupportNet from your intranet CELUG, April 2007

  35. Questions?

  36. Licensing Q&A and Roadmap Guy Wettstein Corporate Applications Engineer Customer Support Division Mentor Graphics

  37. FLEXnet v11 Update • Originally, “FLEXnet v11” was synonymous with “Trusted Storage / Activation” paradigm • Would break compatibility with SAMreport v3.6 • Big implications for customers being forced to buy FLEXnet Manager • Now, “FLEXnet v11” is just another version • Trusted Storage / Activation is an optional module • SAMreport v3.6 certified by MV to work with v11 if Trusted Storage / Activation not used • Trusted Storage / Activation paradigm would require major changes to order fulfillment systems and customer license management, so won’t happen very soon (if ever) • Continuing to monitor the cost/benefit of migration CELUG, April 2007

  38. License Borrowing Update • Statement of record (TechNote mg20966) Dear Valued Mentor Graphics Customer, As you may be aware, License Borrowing is the FLEXlm feature that allows a floating license to be used off the network for a specified period of time. We understand the value of this concept, and have investigated the "LM_BORROW" technology currently offered by Macrovision. Unfortunately, there are security problems and ease of use issues with the current implementation of LM_BORROW. This makes it unacceptable for use by Mentor applications. Macrovision has told us they recognize the shortcomings of LM_BORROW, and are looking at ways to improve the situation. We will continue monitoring Macrovision's progress in this area, and will consider incorporating the capability in a future Mentor licensing release once it meets Mentor and customer requirements. • Update • Macrovision has indicated that FLEXnet v11’s Trusted Storage / Activation is the going-forward “secure borrowing” technology for license portability • Trusted Storage / Activation paradigm would require major changes for Mentor and customers • Continuing to monitor the cost/benefit of migration • In meantime, portable licensing solutions available today CELUG, April 2007

  39. Licensing Consumption Models • Product groups are free to choose from three basic consumption models. • Checked out licenses are re-used by subsequent sessions. • Subsequent sessions require an additional license. • Licenses are consumed on a per-job basis. • Licensing simply provides a means to consume a license based on these models. • Product groups choose the model that best fits their needs. • More details in Design Environment SIG meeting CELUG, April 2007

  40. TRL Update (Long-format Licenses) • Deploy TRL-Ready License Server (mgcld) • Started April 2006 • Distribute TRL Licenses to Customers • Started October 2006 • With new purchases and at annual renewals • New versions of applications that will require TRL Licenses to run • First product no sooner than mid-2007 • Release timing is up to individual product groups • Will be mid-2008 before bulk of products use TRL CELUG, April 2007

  41. Current License File: SERVER unnamed_12345678 12345678 1700 DAEMON mgcld path_to_mgcld INCREMENT designarch mgcld 2005.060 11-jun-2005 1 3D325A413F56CECEAD9B \ VENDOR_STRING=3954FE92 SN=4235445 TRL license adds the SIGN2 field to each licensed feature: SIGN2="1234 5678 90AB CDEF 1234 5678 90AB CDEF 1234 5678 90AB CDEF 1234 5678 90AB CDEF 1234 5678 90AB CDEF 1234 5678 90AB CDEF 1234 5678 90AB" INCREMENT falconfw_s mgcld 2006.070 14-jul-2006 1 4D348ACFA8CDAB5D03CD \ VENDOR_STRING=3A654685 SN=4403768 SIGN2="153F 93F6 C093 6447 E234 B130 \ E40D C1FB A86E FD44 5943 CA7E 897C 751A FF21 0AA9 66C4 AC76 9451 68F1 \ 81F3 68AA 34CA 16E0 BF88 D8E5 F849 BD0F A311 B55B" TRL License File Changes CELUG, April 2007

  42. Alternative Licensing Vendors • We recognize there is Mentor customer interest in Reprise’s RLM • We’ve met with Reprise • No compelling benefit to justify huge switching costs, even if RLM achieves parity with FLEXnet • We will continue to monitor the situation • Would like to hear why some customers want RLM • May be ways to provide without switching CELUG, April 2007

  43. LSF License Scheduler Update • Via EDA Consortium (EDAC), Mentor, Cadence and Synopsys have agreed: • Software publishers need control on a per-license, per-FEATURE basis, for proper risk management and business model flexibility • Software publisher must be able to control whether or not LSF License Scheduler can take away licenses from a running application • Also needs product group sponsorship, corporate approval CELUG, April 2007

  44. Vista Support for Licensing/Install • Vista not officially supported by FLEXnet until v10.8.5.0 • Mentor currently shipping FLEXnet v10.8.0.6 • We are currently evaluating options and schedules • Would like to hear customers’ Vista schedules • Mentor Standard Install supports same platforms as Licensing • Will be ready when Licensing officially supports Vista CELUG, April 2007

  45. Licensing Q&A/Roadmap Questions? CELUG, April 2007

  46. Platform Roadmap Bill Powers Technical Marketing Engineer Information Technology Division Mentor Graphics

  47. EDA Platform Trends • Customer Environments • Linux and Windows installs growing • Unix installs shrinking • Continued MGC support • Solaris • Red Hat Enterprise Linux • Novell/SUSE Enterprise Linux • Windows • Moving away from HPUX and PA-RISC • Will begin adding Windows Vista support CELUG, April 2007

  48. Upcoming Platform Events • Microsoft • Windows Vista SP1 – July 2007 • End of Windows XP pre-loads – January 2008 • MGC application support for Vista – Unknown – expect 1H2008 • SUN • MGC application support for Solaris 10 x86 begins– 2H2007 • HP / PA-RISC • SDD – no new enhancements delivered on HPUX after June 30, 2007 • Calibre – no new enhancements delivered on HPUX after February, 2008 • Last HPUX workstation shipment – January 2008 • HP workstation customers moving to Linux or Windows on x86-64 • Red Hat • RHEL 5 generally available – March 2007 • MGC application support for RHEL5 – Unknown – expect 2H2007 • Novell/SUSE • SLES11 generally available– 1H2009 • Mentor Supported Configurations Page • http://www.mentor.com/supportnet/spt_configs/ CELUG, April 2007

  49. Platform Roadmap Questions? CELUG, April 2007