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Ways of working for support contract service providers Contract culture workshop

GOOD PRACTICE POINTS managing a support contract or preparing a support service for MONITORING or REVIEW. Ways of working for support contract service providers Contract culture workshop. Confirm the local contract culture. Address the need for change management with staff

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Ways of working for support contract service providers Contract culture workshop

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  1. GOOD PRACTICE POINTS managing a support contract orpreparing a support service for MONITORING or REVIEW Ways of working for support contract service providers Contract culture workshop

  2. Confirm the local contract culture • Address the need for change management with staff • Raise awareness of local supporting people plan with the front line. Management team need to understand the contents, priorities over & under supply • Ready processes for evidencing • Address Stakeholder relationships

  3. Understand Drivers for change 1: • Adjustments to the Support Contract • QAF action plan • CSHS Code of Practice action plan • Best Value reviews • VFM processes • Benchmarking review

  4. Understand Drivers for change 2: • Service user consultation • Stakeholder consultation • Staff risk assessments • Service user risk assessments • Business risk assessments • Health & safety reviews • Legislative changes

  5. Recognise Change agents- • Funding issues • Funder’s expectations • Service users expectations • Follow-up from consultations • Change of legislation affecting practice • Change of organisation practice • Change of management practice

  6. Health-check for a contract • Read it! • Understand it! • Deliver it! • Verify it • Monitor it • Revise it • Review it

  7. 1. Read it! Know what your contract claims to deliver • Staffing • Hours • Cover • Number of service users • Type of service user

  8. 2. Deliver it Work on the New Q.A.F.- D C B A • Policies • Processes & systems • People- Staff • People- Service users • People- Stakeholders

  9. 3. Collect from itget the money! • Check Schedules • Record Service user movements • Track Adjustments • Monitor Self payers • Ensure Invoicing or • Recording to accounts

  10. 4.Verify it! • Evidencing the work book • Evidencing statements • Evidencing quality • Evidencing satisfaction • Evidencing strategic relevance • Evidencing partnerships & co-operation

  11. 5. Monitor it • Conduct in house monitoring meetings • Attend Supporting People forum • Participate in Local training – how are thing expected to be done IN THAT AA? • Engage VFM processes- BATCH 2 or financial tools • Establish internal budget control systems

  12. 6. Revise it • Anticipate Increase decreases • What is the methodology to agree adjustments? • Are you prepared for variability? • Plan to remodel service delivery for risks • Explore ‘What if’? scenarios?

  13. 7. Review it Internal quality monitoring & reviews • BEST VALUE • VFM • QM • BENCHMARKING • PEER REVIEW

  14. PREP TIPS • Policy • Practice- staff, service users • Documentation • Contract pricing • Contract data • 210/207/208/188

  15. Process for varying a service • CLARIFY (what you want to do?) • CONSIDER (what may be the effect?) • CONSULT (what will those affected think?) • COMMUNICAT OUTCOME (what will be done?) • COMMIT TO AN ACTION (change management) • CONSIDER A PILOT OR TRAIL (test) • CONFIRM DETAILS (what was decided?) • CHALLENGE- (did it work, how’s the change going?)

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