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List of Contents EXECUTIVE SUMMARY CHAPTER 1: ADMINISTRATION 1.1 Name and address of WSA

@. List of Contents EXECUTIVE SUMMARY CHAPTER 1: ADMINISTRATION 1.1 Name and address of WSA 1.2 Contact person / persons 1.3 WSDP drafting team 1.4 IDP drafting team 1.5 Participation process 1.6 Responsible officials 1.7 Approval by Council CHAPTER 2: IDP AND WSDP GOALS

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List of Contents EXECUTIVE SUMMARY CHAPTER 1: ADMINISTRATION 1.1 Name and address of WSA

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  1. @ • List of Contents • EXECUTIVE SUMMARY • CHAPTER 1: ADMINISTRATION • 1.1 Name and address of WSA • 1.2 Contact person / persons • 1.3 WSDP drafting team • 1.4 IDP drafting team • 1.5 Participation process • 1.6 Responsible officials • 1.7 Approval by Council • CHAPTER 2: IDP AND WSDP GOALS • Executive Summary • 2.0 Introduction • 2.1 IDP vision • 2.2 IDP priority issues and objectives related to water services • 2.3 Sustainable water services sub-goals • 2.4 Integrated water resource management sub-goals • 2.5 Efficient and effective water services institutional arrangements sub-goals AmajubaWSDPp001a_Contents

  2. @ • List of Contents • CHAPTER 3: PHYSICAL AND SOCIO-ECONOMIC PROFILE • Executive Summary • 3.0 Setting the Scene • 3.1 Maps: Current situation • 3.2 Maps: Future situation • 3.3 Physical profile • 3.4 Topographical profile • 3.5 Current consumer profile • 3.6 Present population and projected population growth rates • 3.7 Demographic trends and migration patterns • 3.8 Age and gender profile • 3.9 Health profile • 3.10 Employment profile • 3.11 Household income • 3.12 Poor household definition • 3.13 Economic sectors, GGP contribution and employment • 3.14 Economic trends • 3.15 Conclusion • CHAPTER 4: SERVICE LEVEL PROFILE • Executive Summary • 4.0 Service level policy • 4.1 Residential consumer units for water: urban • 4.2 Residential consumer units for water: rural:dense • 4.3 Residential consumer units for water: rural:village • 4.4 Residential consumer units for water: rural:scattered AmajubaWSDPp001a_Contents

  3. @ • List of Contents • 4.5 Residential consumer units for water: rural:farmland • 4.6 Residential consumer units for sanitation: urban • 4.7 Residential consumer units for sanitation: rural:dense • 4.8 Residential consumer units for sanitation: rural:village • 4.9 Residential consumer units for sanitation: rural:scattered • 4.10 Residential consumer units for sanitation: rural:farmland • 4.11 Public institutions and “dry” industries: urban • 4.12 Public institutions and “dry” industries: rural • 4.13 Wet industries: urban and rural • 4.14 ‘Raw’ water consumers: urban and rural • 4.15 Industrial consumer units for sanitation: urban and rural • 4.16 Industries and their permitted effluent releases • 4.17 Customer services summary • CHAPTER 5: WATER RESOURCE PROFILE • Executive Summary • 5.0 Introduction • 5.1 Surface water sources • 5.2 Groundwater sources – aquifer characteristics • 5.3 Groundwater monitoring • 5.4 External sources • 5.5 Water returned to resources • 5.6 Quality of water taken from source: urban • 5.7 Quality of water taken from source: rural • 5.8 Reporting on quality of water taken from source • 5.9 Quality of water returned to the resource: urban • 5.10 Quality of water returned to the resource: rural • 5.11 Pollution contingency measures AmajubaWSDPp001a_Contents

  4. @ • List of Contents • CHAPTER 6: WATER CONSERVATION / DEMAND MANAGEMENT (WC/WDM) • Executive Summary • 6.0 General • 6.1 and 6.2 Targets for reducing unaccounted for water: urban and rural • 6.3 and 6.4 Reducing high pressure for residential customers: urban and rural • 6.5 Consumer/end-use demand management: public information and education programmes • 6.6 and 6.7 Leak and meter repair programmes: urban and rural • 6.8 Working for water programme • CHAPTER 7: WATER SERVICES INFRASTRUCTURE PROFILE • Executive Summary • 7.0 Introduction • 7.1 Existing infrastructure • 7.2 Brief functional description of existing main infrastructure components (urban & rural) • 7.3 Existing groundwater infrastructure • 7.4 Existing surface water infrastructure • 7.5 Existing water treatment works infrastructure • 7.6 Existing pump stations infrastructure • 7.7 Existing bulk pipeline infrastructure • 7.8 Existing reservoir infrastructure • 7.9 Existing reticulation infrastructure (by supply zone) • 7.10 Schemes to be transferred: water • 7.11 Schemes to be transferred: sanitation • 7.12 Schemes to be rehabilitated AmajubaWSDPp001a_Contents

  5. @ • List of Contents • 7.13 New infrastructure to be built • 7.14 Future internal and connector infrastructure • 7.15 Future bulk water supply infrastructure • 7.16 Future bulk sanitation infrastructure • 7.17 Conclusion • CHAPTER 8: WATER BALANCE • Executive Summary • 8.0 Introduction • 8.1 Amount of bulk water abstracted (Ml/year) • 8.2 Amount of bulk water purchased from others (Ml/year) • 8.3 Water supplied to consumers (Ml/year) – urban • 8.4 Water supplied to consumers (Ml/year) – rural • 8.5 Total physical water losses (Ml/year) • 8.6 Total influent received at treatment works • 8.7 Conclusion • CHAPTER 9: WATER SERVICES INSTITUTIONAL ARRANGEMETNS PROFILE • Executive Summary • 9.0 Introduction • 9.1 WSA functions and outputs • 9.2 WSA capacity development • 9.3 Bylaws affecting water services • 9.4 Water services providers (retail water) – current year • 9.5 Water services providers (retail water) – year 5 AmajubaWSDPp001a_Contents

  6. @ • List of Contents • 9.6 Water services providers (sanitation) – current year • 9.7 Water services providers (sanitation) – year 5 • 9.8 Water services providers (bulk water) – current • 9.9 Water services providers (bulk water) – year 5 • 9.10 Water services providers (bulk sanitation) – current • 9.11 Water services providers (bulk sanitation) – year 5 • 9.12 Support services agents (water) – current • 9.13 Support services agents (water) – year 5 • 9.14 Sanitation promotion agent – current • 9.15 Sanitation promotion agent – year 5 • 9.16 Support service contracts – current • 9.17 WSP staffing levels: water • 9.18 WSP staffing levels: sanitation • WSP staffing levels summary • 9.19 WSP training programs • CHAPTER 10: CUSTOMER SERVICES PROFILE • Executive Summary • 10.0 Introduction • 10.1 Quality of service for water: urban • 10.2 Quality of service for water: rural • 10.3 to 10.6 Attending to complaints • 10.7 Education for basic water services • 10.8 Pollution awareness • 10.9 Proposed customer services agreement AmajubaWSDPp001a_Contents

  7. @ • List of Contents • CHAPTER 11: FINANCIAL PROFILE • Executive Summary • Introduction • 11.0 Total Cost of Ownership • 11.1 Capital expenditure: water • 11.2 Capital expenditure: sanitation • 11.3 Sources of capital income: water • 11.4 Sources of capital income: sanitation • Capital expenditure conclusion • 11.5 Operating expenditure: water • 11.6 Operating expenditure: sanitation • Operating expenditure conclusion • 11.7 Operating income: subsidies • 11.8 Operating income: tariffs • 11.9 Fixed charges: residential (per month) for water • 11.10 Fixed charges: residential (per month) for sanitation • 11.11 Volume charges or other charge mechanisms: residential sanitation • 11.12 Block tariffs: residential (R/kl) for water • 11.13 Subsidy targeting approach for free basic water • 11.14 Fixed charges and block tariffs: industrial for water • 11.15 Fixed charges and block tariffs: industrial for wastewater • 11.16 Fixed charges and block tariffs: commercial for water • 11.17 Fixed charges and block tariffs: commercial for wastewater • 11.18 Fixed charges and block tariffs: other for water • 11.19 Fixed charges and block tariffs: other for wastewater • 11.20 Total income (and non-payment) and expenditure: water • 11.21 Total income (and non-payment) and expenditure: sanitation • 11.22 Sales arrangements • 11.23 Metering and billing: urban AmajubaWSDPp001a_Contents

  8. @ • List of Contents • 11.24 Metering and billing: rural dense • 11.25 Metering and billing: rural village • 11.26 Metering and billing: rural scattered • 11.27 Metering and billing: rural farmland • 11.28 Conclusion • CHAPTER 12: LIST OF PROJECTS • Executive Summary • 12.1 Annual water and sanitation project list • 12.2 WSA sustainability project list • ANNEXURE A: Water Services Development Plan Maps • ANNEXURE B: Existing water infrastructure details AmajubaWSDPp001a_Contents

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