NASA Engineering Network: A Step Towards Technical Excellence

1. NASA Engineering Network: A Step Towards Technical Excellence Daniel M. Schumacher, PhD/NASA HQ Manson Yew/NASA JPL September 17, 2006

2. Overview The NASA Engineering Network (NEN) will • Assist NASA in leadership as a competitive engineering and knowledge sharing organization • Rearchitect the way in which engineers share knowledge • Provide metasearch to find key knowledge across NASA and its partners • Connect engineers to experts and expertise • Elicit and capture the tacit knowledge of our experts • Support NASA Technical Fellows Program • Design ways that provide simple access to distributed information NASA Engineering Network ( CL#04-2969 )

3. Leverage Vast Resources Sphere of Information (NASA Wide) Augmenting Communication Sphere of Information (Project/Center) Over 10,000 Talented Engineers NASA Engineering Network ( CL#04-2969 )

4. What Makes Up NEN? • A System of Tools and Processes NEN Portal Content Management System Collaborative Tools Metasearch Expertise Location Manual to Automated Lessons Learned, Etc. Communities Of Practice, Etc. Search Across Multiple Databases Work History, Directory Info, Skills NASA Engineering Network ( CL#04-2969 )

5. Benchmarking • Formal benchmarking meetings conducted with the organizations noted below have led to this architecture NASA Engineering Network ( CL#04-2969 )

6. Benchmark Return on Investment Successes • Challenges • Key engineers are retiring with expertise that no one else has • Existing expertise directory was inadequate and out of date “My previous mentor’s already retired. I carried whatever tribal knowledge they passed on to me. I usually get repeated questions about Pressure Assisted Seals, Spiralock nuts, and Stretch Bolts used on SSME, some of them can only be answered by interpreting the intent of my mentors. I use AskMe to develop an FAQ list which knowledge seekers can access.” – User at Boeing September 2002Pilot launched in Boeing Rocketdyne’s Space Shuttle Main Engine (SSME) group (500 users) April 2003Launch to all of Canoga Park December 2002Pilot proved successful. Decision made to roll out to all of Rocketdyne (5000 users) Results • 90% of users felt application was critical to their jobs and should be deployed enterprise-wide • Estimated $1.8M yearly return from Canoga Park deployment • Now Pratt and Whitney NASA Engineering Network ( CL#04-2969 )

7. 1. Technical Community Disseminate knowledge Facilitate the review of documents and standards Facilitate sharing across Centers and disciplines Collect and evaluate feedback from discipline community Mentor and foster discipline 2. NASA engineer seeking solutions and decision support detail Use Case Scenarios Ex: Field Programmable Gated Arrays NEN Portal Content Management System Collaborative Tools Metasearch Expertise Location Manual to Automated NASA Engineering Network ( CL#04-2969 )

8. Use Case Scenarios (continued) 3. NASA engineer capturing and sharing information • Existing mechanisms for capture • Capturing of tacit and informal knowledge (FAQs and discussions) • Promotion of documents to official lessons learned and technical reports 4. NASA engineer learning new skills • Tools to enable informal, Socratic method of learning new skills (engineering discipline portals and collaborative tools) • Disseminating engineering resources 5. NASA policy makers embedding knowledge into processes – facilitates OCE and Center Engineering policy NASA Engineering Network ( CL#04-2969 )

9. NEN Distributed Information Portal Discussions and Q&A Saved searches and subscriptions Integration to document management Action item tracking Metasearch Capability NASA Engineering Network ( CL#04-2969 )

10. LLIS Collection – Transition Operational Lessons Learned keeps autonomy Searchable entity of NEN and communities

11. Example of Search for FPGA NEN Metasearch By Collection/Year/ Center/Topics NEPP PRACA Relevance NASA Engineering Network ( CL#04-2969 )

12. Current Data Sources Available • Lessons Learned • PRACA databases • NEPP (NASA Electronic Parts and Packaging) • NASA Technical Reports Server (NTRS) • Orbital Space Plane Lessons Learned • Plan to phase in additional databases over time, e.g. MAPTIS • Long term plan is presently 40 plus databases NASA Engineering Network ( CL#04-2969 )

13. Implementation (cont) • Phased Implementation of Searches on NASA Engineering Repositories First group (3.5 months):InsideNASA Extravehicular Activity (EVA) Lessons Learned PBMA Incident Report Information System (IRIS) MAPTIS webPCASS KSC Shuttle PRACA MSFC Shuttle PRACA JSC Shuttle Assurance PRACA JPL Rules! Design Principles and Flight Project Practices JPL Problem/Failure Reporting System Hazardous Materials Management System Goddard Problem Reporting System Goddard Ground Systems Knowledge Base KSC Engineering Knowledge Base ISS Risk Management Application ISS Space Flight Awareness Lessons Learned NASA Technical Standards NESC SPRT Final Reports and Assessments (in PBMA) SMO Independent Assessments Photo Library Database System NASA Technical Standards Second group (by end of FY2007):JSC Lessons Learned JSC Corrective/Preventive Action Request MSFC EDMS GRC EDMS POLARIS NODIS Goddard Knowledge Library LaRC Non-Conformance Failure Reporting System LaRC Risk Management System ePORT (electronic Project OnLine Risk Tool) SSC Rockettest SOLAR GALAXIE (NASA Library Information System) NEEIS (NASA Education Evaluation and Information System) MSFC STIN WSTF DACS Ames STS End of Mission Database Nonconformance Failure Reporting System (NFR) Russian Lessons Learned Shuttle-MIR Lessons Learned NESC Academy NASA Engineering Network ( CL#04-2969 )

14. Alpha Group Nondestructive Evaluation Structures Thermal and Fluids Systems Engineering Project Management Software Engineering Management Board Lesson Learned Beta Group Aerodynamics Guidance, Navigation, and Control Materials and Processes Propulsion Electrical Power Gamma Group Mechanical Flight Mechanics Loads and Dynamics Space Environment Avionics/EEE Parts Life Support Delta Group Communications/Tracking Robotic Operations Statistical Sciences Systems Safety Engineering Human Factors Engineering Communities of Practice NEN communities will not require invitation or registration NASA Engineering Network ( CL#04-2969 )

15. CoP - Discussion Board Example EEE Parts  Discussion Board » Thermal Engineering » Thermal Testing Standards? Topics | Forums | Main ViewThermal Testing Standards? Reply   Author:  New T. Engineer Posted: 1/4/2005 8:45:30PM I am a new thermal engineer tasked with setting up a thermal test for a Power Distribution Box on a space communications satellite. The Power Distribution Box is to be powered on during all phases of the flight. There are thermal control heaters on board designed to keep the box electronics within their design operating temperatures. What type of thermal test, the test limits and durations should I be testing to so that I can best correlate the test results with my thermal model? Are there any Thermal Testing Standards that I should be following?Re:Thermal Testing Standards? Reply   Author:  Sub M. Expert  Posted: 1/4/2005 8:48:57 PM There are several types of thermal tests for component and system level designs. There is Developmental Testing which characterizes parameters that are difficult to quantify analytically and demonstrates the performance/behavior of the design. The Assembly Protoflight/Qualification or Flight Acceptance testing demonstrates inspection hardware performance beyond allowable flight temperature ranges to uncover design or workmanship defects. The System or Assembly Level Thermal Balance Tests are performed to validate a thermal design. It demonstrates functionality at the expected temperatures so that the thermal model can be correlated to the test data. Continued NASA Engineering Network ( CL#04-2969 )

16. System Demonstration • This system is designed to meet the needs of many individuals and communities • Demonstration will show support to a wide range of issues NASA Engineering Network ( CL#04-2969 )

17. Summary • NEN is designed to meet multiple stakeholders’ requirements – will continue to refine • Builds on successful implementation and shared infrastructure • Addresses key concerns from review boards and outside audits • Establishes a framework for engineering to transform the transfer of knowledge and information NASA Engineering Network ( CL#04-2969 )

18. Backups NASA Engineering Network ( CL#04-2969 )

19. NASA Corporate Knowledge Loss Knowledge Capture and Management - Key To Ensuring Flight Safety and Mission Success John L. Goodman* United Space Alliance, LLC, Houston, TX 77058 NASA Engineering Network ( CL#04-2969 )

20. NEPP Collection NASA Engineering Network ( CL#04-2969 )

21. NTRS Collection NASA Engineering Network ( CL#04-2969 )

22. Showing Search Results for All Three Systems NASA Engineering Network ( CL#04-2969 )

23. Solve Issues More Quickly to Increase Productivity Key Issue: Engineers working on complex problems need access to specialized expertise to reduce time to solve problems, make decisions, take action and move their projects forward Example: Chipset Performance Modeling Engineer facing critical problem in Chipset Performance Modeling program… Results: • Materials groups alone saved $2.2M in first year through productivity gains • Achieved payback within 9 months …gets likely root cause for crash from colleague with expertise… …and solves the problem in less time to complete the project earlier Intel is in process of deploying system across the enterprise NASA Engineering Network ( CL#04-2969 )

24. Connect People to Foster “Outside the Box” Thinking Key Issue: P&G has a single goal: to drive bigger innovations to market faster.The key to faster growth is our unique ability to connect expertise from one area of the business to create new ideas in another. • P&G saved over 60 workyears of effort in 2003 alone from solutions delivered on AskMe • P&G has consistently proven value and expanded deployment • Jun 2001: 500 users • Apr 2002: 2,000 users • Jun 2003: 10,000 users • Jun 2004: 15,000 users • Over 600 new business critical problems are solved each month • Over 2500 solutions are re-used each month Examples of products that resulted from cross group technology collaboration that drove P&G to deploy AskMe Health & Wellness Personal & Beauty Fabric & Homecare Crest Whitestrips Febreze Dryel NASA Engineering Network ( CL#04-2969 )