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About HDI

About HDI. HDI : Desktop support & service desk professionals: HDI Web-Site www.thinkhdi.com Arizona Web-Site www.azhdi.com NEW: Desktop Support Advisory Board & Leadership Council:

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About HDI

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  1. About HDI HDI : • Desktop support & service desk professionals: • HDI Web-Site www.thinkhdi.com • Arizona Web-Site www.azhdi.com • NEW: Desktop Support Advisory Board & Leadership Council: • Advice & guidance for the creation of industry standards, best practices, research, expert sharing, & continued professional development • Leadership Council overseas Advisory Board • Important Dates: • World Conference for IT Service &Technical Support March 29th to April 1st inLas Vegas. Expo is free. • Fusion 2011 with HDI & itSMF is September 25th to 28th in Washington D.C.

  2. AZHDI 2011 Update 2ndQuarter: • Save the Date: April 14th. 11:30 AM to 1:00 PM. Lunch provided. • Location: Macerich; 11411 N Tatum Blvd, Phoenix, Az. 85028 • Networking: Service desk professionals please bring someone from your desktop team &desksidesupport professionals, please bring a counterpart from your service desk team. • Format: Round robin Discussion. Topic of interest for both service desk & desksidesupport professionals. • Costs: Free to Members. Non-Members $10.00. 3rd Quarter Event: Early planning phases . Combining July speaker with a Diamondbacks game. For updates please go to www.AZHDI.Com or join us on www.linkedin.com. Costs: Free to Members. Non-Members between $20 to $40. 4th Quarter Event: Analyst of the Year: Planned for Q 4 2011. Costs: Free to Members. Non-Members TBD. Other: • Announcing HDI Connections: Past meeting presentations, articles or links you would like to share. Tab located on www.azhdi.com. You can request a login ID to be added to the e-mail list . • If your company is interested in sponsoring a future event, providing a meeting location or a speaker please send a message to board@azhdi.com.

  3. AZHDI Board Info & Open Positions • Board@azhdi.com • Current Board: • President; Jennifer White, CompuCom: Jennifer.White@azhdi.com or (480) 297-8016. • Vice President of Programs; Cindy Priester, BDO Cindy.Priester@azhdi.com • Vice President of Membership; Bruce Gleaton, Robert Half Bruce.Gleaton@azhdi.com • Vice President of Finance; Alex Luvano, Volt Alex.Luvano@azhdi.com • Vice President of Communications; Ralph Devlin, Macerich Ralph.Devlin@azhdi.com • Webmaster; Ted Cohen, Central Arizona Project Ted.Cohen@azhdi.com • Open Board Positions. Interested? Please contact Jennifer White: • VP of Special Events (5-10 Hours Month). Works with VP of Programs • VP of Vendor Management (5-10 Hours Month)

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