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Supporting People Seminar

Join us for an insightful seminar led by Alison Curnow, Customer Development Officer, held on March 4, 2008, in Birmingham focused on effective communication strategies within the Supporting People framework. Learn how to engage service users, providers, and partners using various communication methods, including newsletters, meetings, and digital platforms. We'll address common barriers like jargon and cultural differences, and share successful communication tools used in Cornwall. For more information, visit our websites or contact us directly.

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Supporting People Seminar

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  1. Supporting People Seminar The Rep Birmingham 4 March 2008

  2. Alison Curnow Customer Development Officer Cornwall Supporting People

  3. COMMUNICATION

  4. Eafk Ijqzjazi Igkh Eaxgf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. . . .. . . . . Eavf Sgkzia Hgzw Raab Jkzwao . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. . . .. . . . . Taiiazj Sqwa Vsa-szaqe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. . . .. . . . . 3 sgkziai £13.00

  5. Eafk Ijqzjazi Igkh Eaxgf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. . . .. . . . . Eavf Sgkzia HgzwRaab Jkzwao . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. . . .. . . . . Taiiazj Sqwa Vsa-szaqe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. . . .. . . . . 3 sgkziai £13.00

  6. Who do we communicate with? • Service Users • Service Providers • Partnership • General public

  7. Communications with Service Users • Service Reviews • House/resident meetings • Newsletter • Website • Potential service users – community groups

  8. Communications with Service Providers • Forums • Core Group • Emails • Newsletter • Website • Working groups

  9. Communications with our Partnership • Newsletter • Emails • Team meetings

  10. Communications for all • Newsletter – wide distribution • Leaflets – various formats • Good relationships with key organisations

  11. Barriers • Difficult concept to explain • Feedback – newsletter and website surveys • Not always ‘two- way’ • Language and culture of acronyms

  12. Acronyms and Jargon HIA - Housing Industry Association - Health Impact Assessment - Home Improvement Agency AA • Automobile Association • Alcoholics Anonymous • American Airlines • Architectural Association • Administering Authority

  13. Successes • PCS symbols – worked closely with DASC communications and Learning Disability Specialist to ensure commonality of symbol • Closely working with web design team • Easy read cookbook – from the Innovation and Development Grant • Cornwall Migrant Workers Welcome Pack

  14. Further Information • www.cornwall.gov.uk/supportingpeople • www.cornwallstrategicpartnership.gov.uk • Email: spteam@cornwall.gov.uk • Email: alcurnow@cornwall.gov.uk • Tel: 01872 322435

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