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Ensuring Customer Satisfaction

Orderman‘s 10 Golden Installation Tips. Ensuring Customer Satisfaction. How do you benefit from a good Installation Quality?. Plan for reserves when measuring the radio field. 1. A restaurant filled with guests inevitably dampens radio waves and thereby reduces radio coverage.

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Ensuring Customer Satisfaction

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  1. Orderman‘s 10 Golden Installation Tips Ensuring Customer Satisfaction

  2. How do you benefit from a good Installation Quality?

  3. Plan for reserves when measuring the radio field. 1 A restaurant filled with guests inevitably dampens radio waves and thereby reduces radio coverage. For this reason, make sure that when measuring the radio field you also have values in the reference range from areas outside the actual guest area (>2 steps per second).

  4. Properly position the Orderman base station (OMB2). 2 Place the OMB2 as high as possible in the room. To properly cover a room, point the antenna rod downward. In some cases, it also makes sense to position the OMB2 vertically. Watch for thermo-glass or metal parts. Do not position multiple OMB2s close together. Select a location protected from weather (preferably indoors).

  5. Select large, irregular intervals between the radiochannels. 3 When using a router with multiple OMB2s, every OMB2 must be assigned to its own radio channel. The intervals between the individual radio channels must be as large as possible (>8) and irregular. For example: 42 + 52 + 64 (avoid 65, because default channel). Use the Orderman Channel Optimizer-Tool for this task (http://partner.orderman.com)

  6. Load sharing may only be used in installations with … 4 the following handhelds: Don/Max/Max2/Max2plus (FW 3.38 or higher), Sol/Sol+/Sol+MSR (FW 1.90 or higher). multiple base stations (FW 5.50 or higher) with at least 75% overlapping coverage as well as a router (FW 5.03 or higher). at least five handhelds with channel enabling function for all OMB2s.

  7. Always check whether the latest drivers (e.g. OCX, .net) are installed. 5 Older drivers can cause problems, especially if hardware with multicore processors are used. Equipment running a mix of firmware versions can be particularly problematic. If necessary, upgrade the entire Orderman system to the latest version.

  8. Remove all interfering 433 MHz devices if possible. 6 Baby phones, awning controls, crane controls, radio microphones, Snow canons, radio-controlled switches, and other devices that operate in a range between 433.15 MHz and 434.65 MHz.

  9. Follow the correct interpretation of the flashing channels. 7 Flashing channels in the Classic Line are „standard“ (dark lettering, bright background) or inverted. In Sol channels flash in red or blue. Standard or red flashing = no connection to OMB2. Inverted or blue flashing = radio connection established but data cannot be transmitted to the host (PC).

  10. The maximum allowable length of the RS232 cable is10 meters. 8 With a baud rate of 115200, the cable length is limited to 10 meters. The Orderman converter pack enables you to use a cable extension of up to 1,000 meters.

  11. When Using a RS485 network with several power supplies make sure you… 9 …disconnect Pin6 …and use a terminating resistor.

  12. Please implement the helpdesk‘s recommendations. We‘re here to support you! 10 The Orderman helpdesk has more than twenty years of experience and continuously collects feedback from Orderman partners. Do you have any questions?

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