Human Resource Training and Individual Development

1. Human Resource Training and Individual Development Cross-Cultural Preparation and Training March 17, 2004

2. Overview • REMINDER: Please start reading the Covey book! • Training issues not covered by the ISD model (i.e., special issues) • Legal issues • Cross-cultural preparation • Webcast training programs: gTV • Managing diversity (next time) • Help with SDL reports

3. Cross-Cultural Preparation • Cross-culturalpreparation involves educating employees and their families who are to be sent to a foreign country. • To successfully conduct business in the global market place, employees must understand the business practices and the cultural norms of different countries.

4. What is Culture? • Culture stands for the way of life of a people, the sum of their learned behavioral patterns, attitudes and material things (Edward Hall, 1959, The Silent Language) • Culture is the collective programming of the mind, which distinguishes the members of one human group from another (Hofstede, 1980).

5. National Culture • How can national cultures be described • Americans and international values • Hofstede’s cultural dimensions • Role of context, space, and time • Why does understanding culture matter? • Does culture affect managing? • Adjustment and training of expatriates • Implications for managing people

6. Americans and International Values • American cultural values are not widely shared with the rest of the world • Americans are: • Informal • Questioners • Direct • Competitive • Individualistic • Dislike silence? • Value punctuality and cleanliness • Is There a Broader Framework?

7. Hofstede’s Cultural Dimensions • Power distance • Individualism • Masculinity • Uncertainty avoidance

8. Hofstede’s Dimensions By Country Collectivistic Individualistic Individualism/ Collectivism Columbia Pakistan Venezuela Australia United States Great Britain Low High Austria Israel Denmark Philippines Mexico India Power Distance Low High Singapore Hong Kong Denmark Greece Portugal Japan Uncertainty Avoidance Feminine Masculine Masculinity/Femininity Sweden Norway Denmark Japan Austria Venezuela

9. Adjusting to Foreign Culture Optimism and excitement about new culture High (tend to understand and accept) Understand and accept new culture Acceptance of Culture Frustration and confusion about new culture -- culture shock Low (tend to be confused and reject) 1 2 3 4 5 6 Months Living in New Culture

10. Webcast Training http://www.globalspeak.com/ExportBasic.htm

11. Terminology • Parent-country national: Employee whose country of origin is where the company has its headquarters • Host-country national: Employee from the host country • Third-country national: Employee who has a country of origin different from both the parent country and host country where he or she works

12. Cross-Cultural Training • Why do companies do it? • Who should receive cross-cultural training? • When is c-c training most important • How can knowledge about countries’ standing on Hofstede’s dimensions aid in designing c-c training?

13. Content of Training Programs Language Training Cultural Training Career Development and Mentoring Personal and Family Life Key Elements Needed to Prepare Employees to Work Overseas

14. International Training and Development International Training and Development Readjustment Training and Development Continuing Employee Development (on-site) Pre-Departure Orientation and Training

15. Monday • Diversity Training • Help for SDL and PDP assignments • Read: • Noe Chapter 10