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Evaluating Library Services: LibQUAL Survey Results for UAA and APU (2011)

This report presents the findings from the 2011 LibQUAL survey conducted by UAA/APU Consortium Library, focusing on faculty and student feedback regarding library services. It highlights response rates of 15% for UAA and 31% for APU, with insightful comments reflecting both strengths and areas for improvement. Core questions cover aspects like service affect, library atmosphere, and information control. The report emphasizes progress in information literacy outcomes and addresses notable concerns like parking and study spaces, guiding future library assessments and enhancements.

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Evaluating Library Services: LibQUAL Survey Results for UAA and APU (2011)

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  1. UAA/APU CONSORTIUM LIBRARY2011 LIBQUAL RESULTS APU Faculty Assembly – February 15, 2012

  2. Number of Respondents - UAA UAA 2008 UAA 2011 15% - response rate for 2011 1280 – number free text comments 39% - of respondents left comments

  3. Number of Respondents - APU APU 2011 APU 2008 31% - response rate for 2011 123 – number free text comments 51% - of respondents left comments

  4. Questions • 21 Core Questions covering 3 dimensions • Affect of Service • Library as Place • Information Control (Resources) • 5 Local Questions per Institution • 3 General Satisfaction Questions • 5 Information Literacy Outcomes Questions • Free Text Comment Box

  5. Core Questions Areas of Superiority Areas of Inadequacy

  6. Local Questions

  7. General Satisfaction Questions **Scores based on a scale of 1-9

  8. Information Literacy Outcomes Questions **Scores based on a scale of 1-9

  9. APU Free Text Comments • Positive Comments • Staff Behavior • General Atmosphere of the Library • Study Space • Negative Comments • Parking/Safety and Security • Journal Collections and Databases • Group Study Rooms

  10. Overall Impressions • We have fewer highs and lows • Expectations in the category “My Minimum Service Level is” have lowered slightly since 2008. • Ratings for “Information Literacy Outcomes” questions have improved slightly since 2008. • Making progress towards providing the e-resources patrons need for work and study. • Comments: • Positive - staff, building, inter-library loan service • Negative – staff, parking, group study rooms, noise, temperature

  11. Respond to comments and create FAQs • Compare LibQUAL 2008 and 2011data • Compare UAA and APU to peer institutions • Write and disseminate survey reports • Plug data into the library assessment plan • Gather additional data • Use data to make evidence based decisions WHERE DO WE GO FROM HERE?

  12. Thank you • Library Advisory Committee • Library Assessment Committee • Library Liaisons • Carole Lund (APU Survey Coordinator) • UAA and APU IT Services Contact us • Steve Rollins, Consortium Library Dean. (907)786-1825 srollins@uaa.alaska.edu • Susan Mitchell, Consortium Library Head of Technical Services. (907)786-1868, afsm1@uaa.alaska.edu

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