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Appleton Police Department

Reasons For Establishing a Program. High CostsThreats and violent behavior no longer toleratedExecutives, professionals and administrators no longer immune to acts of violence . Layoffs, increased workloads and doing more with less = increase risk for violenceViolence impacts employers and employ

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Appleton Police Department

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    2. Reasons For Establishing a Program High Costs Threats and violent behavior no longer tolerated Executives, professionals and administrators no longer immune to acts of violence Layoffs, increased workloads and doing more with less = increase risk for violence Violence impacts employers and employees Its the right thing to do

    3. Pre-Incident Violence Prevention and Preparation Pre-employment screening Use community resources Institute and review security procedures Improve internal & external communications Establish ground rules for behavior Employee & manager training Prevention programs Reporting procedures Prepare a threat management plan

    4. Warning Signs of a Potentially Violent Individuals

    5. Irrational Beliefs

    6. Verbal, Non-verbal or Written Threats

    7. Expresses Plans to Hurt Self or Others

    8. Unreciprocated Romantic Obsession

    9. Fear Reaction Among Co-workers / Clients

    10. Drastic Changes in Belief Systems

    11. Displays of Unwarranted Anger

    12. New / Increased Stress at Home or Work

    13. Intoxication From Alcohol / Drugs

    14. Expressions of Hopelessness or Heightened Anxiety

    15. Steals or Sabotages Projects or Equipment

    18. THE VERBAL MARTIAL ARTS REFOCUS DEFLECT DE-PERSONALIZE

    19. MAKING YOUR POINT DELIVERING THE RIGHT MESSAGE YOUR METHOD OF DELIVERING A MESSAGE IS MORE IMPORTANT THAN THE ACTUAL WORDS THAT YOU MIGHT USE.

    20. BODY LANGUAGE SKILLS PROXIMITY GESTURE STANCE EYE CONTACT

    21. VERBAL SKILLS THE LEAPS OF FAITH LISTEN EMPHATHIZE ASK PARAPHRASE SUMMARIZE

    22. COMMUNICATE! SPEAK IN A FRIENDLY MANNER USE THE PERSONS NAME IF POSSIBLE GREET THE PERSON CORDIALLY LISTEN CAREFULLY DONT QUOTE POLICY DONT SAY I ONLY WORK HERE

    23. WHAT THEY WANT TO BE HEARD TO VENT THEIR ANGER TO BE ACKNOWLEGED

    24. KNOW WHAT TO DO! LOOK FOR SIGNS OF HOSTILITY; RED FACE CLENCHED FISTS, HUNCHED SHOULDERS, THOUSAND YARD STARE PREPARE YOURSELF MENTALLY; YOU CAN CONTROL THE SITUATION!

    25. CHECK FOR DANGER

    26. WHAT DO YOU SEE? Before stopping, look! Is it safe Before you exit your vehicle, Look! If a dangerous situation arises, Leave! Park in an area where you are visible and able to leave in a hurry. Maintain awareness of vehicles individuals and activity in your vicinity. Be aware of signs of drug houses or gang activity.

    27. DOS Notify the customer that you are there. Minimize time spent at the job site. Have a two-way radio or cell phone. Keep dispatch informed of your location and status. Wear full uniform that identifies who you work for. Ensure that your vehicle is adequately marked as such. Arrange to do your work in the morning hours. Continue to maintain awareness of vehicles, individuals, and activities in your vicinity. Mentally prepare for escapefrom a home, yard, or neighborhood.

    28. MORE TO DOS... BE PERSONABLE, NOT BUREAUCRATIC PRESENT YOURSELF AS A HUMAN BEING WHOS DOING THE BEST THEY CAN DO

    29. Some Donts Dont respond to taunting and verbal abuse Dont interact with individuals who appear to be under the influence of alcohol or drugs Dont carry significant amounts of money Dont resist a robbery attempt. If confronted with a dangerous situation, dont resist, follow all of the instructions given or flee if it is safe to do so.

    30. SAFETY FIRST! IF AT ANY TIME YOU FEEL YOU ARE IN DANGER GET AWAY! ALERT YOUR COWORKERS AND CALL THE ---- POLICE ------- IF NECESSARY

    31. LEAVE YOURSELF AN ESCAPE NOTIFY SOMEONE OF YOUR LOCATION KNOW YOUR SURROUNDINGS KEEP AN ARMS LENGTH AWAY DONT PARK BUMPER TO BUMPER KNOW YOUR EXITS

    32. IF YOU CANT GET AWAY COMPLY IF SUBJECT IS ARMED STALL FOR TIME TALK TO THE ATTACKER PLAY ON THEIR EMOTIONS/HUMANITY IF YOU MUST DEFEND YOURSELF, FIGHT TO ESCAPE!

    33. YOUVE ESCAPEDWHAT THEN SHOUT FOR HELP GET TO A SAFE PUBLIC PLACE DRAW ATTENTION TO YOURSELF CALL THE POLICE (911 EMERGENCY) BE A GOOD WITNESS

    34. REMEMBER! THESE SITUATIONS ARE HIGHLY UNPREDICTABLE. EACH WILL BE DIFFERENT...DEPENDING ON THE EMPLOYEES EMOTIONAL STATE. THE ULTIMATE GOAL IS TO END THE CONFLICT SAFELY.

    35. THE END

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