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Management Principles

Management Principles. The Certified Manager of Quality/ Organizational Excellence 3 rd Edition Westcott , ed. Chapter 8 Management Skills and Abilities. ETM 627 Fall 2014 Dr. Joan Burtner. Overview. Basic management principles Management theories Management tools

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Management Principles

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  1. Management Principles The Certified Manager of Quality/ Organizational Excellence 3rd Edition Westcott , ed. Chapter 8 Management Skills and Abilities ETM 627 Fall 2014 Dr. Joan Burtner

  2. Overview • Basic management principles • Management theories • Management tools • Interdependence • Human resource management • Financial management • Risk management • Knowledge management Dr. Joan Burtner Associate Professor and Chair, Department of Industrial Engineering and Industrial Management

  3. Basic Management Principles • CMQ/OE BoK • Four processes • Planning • Organizing • Directing • Controlling • Strategic vs. operational • Baldrige National Quality Program (BNQP) • 2005 criteria • 11 interrelated core values and concepts • Compare to 7 categories for scoring applications Dr. Joan Burtner Associate Professor and Chair, Department of Industrial Engineering and Industrial Management

  4. Management Theories (1) • CMQ/OE BoK • Scientific management • Frederick Taylor (“one best way to perform a task so as to increase productivity” p.148) • Frank and Lillian Gilbreth (motion and time study) • Henry Gantt (Gantt chart – also proposed concept of providing incentives to employees based on output) • Classical organizational theories • Henri Fayol – 14 principles of management related to power and authority • Max Weber – bureaucracy / lines of authority • Mary Parker Follett - relationships • Human relationships theories • Hawthorne effect • Focus on workers • Behavioral theories • Maslow (hierarchy of needs) • Herzberg (satisfiers) • McGregor (Theory X and Theory Y) • Ouchi (Theory Z) Dr. Joan Burtner Associate Professor and Chair, Department of Industrial Engineering and Industrial Management

  5. Management Theories (2) • Learning theories - Kolb, Gardner • Behavior management • B.F. Skinner • Behavior modification • Operant conditioning • Situational leadership/management theories • Hersey and Blanchard • Systems thinking • Peter SengeThe Fifth Discipline • The Learning Organization • Complexity theory – • Interaction among the parts of a system • Managerial grid • Seven Habits – Stephen Covey • Tools – MBTIMBWA ABC etc. Dr. Joan Burtner Associate Professor and Chair, Department of Industrial Engineering and Industrial Management

  6. Overview Pages 158-212 • CMQ/OE BoKs • Interdependence • Human resource (HR) management • Financial management • Risk management • Knowledge management (KM) • Student presentations Dr. Joan Burtner Associate Professor and Chair, Department of Industrial Engineering and Industrial Management

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