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CareWestbrook in Maine aims to boost admissions by streamlining the phone screening process. We'll eliminate unnecessary items not required by regulations, convert open-ended questions to a simple Yes/No format, and market the new "quick and easy" form to counselors to encourage participation. The modified form will also gather essential Suboxone data while enhancing usability and has been adopted as a new Standard Operating Procedure. This initiative will maintain improvements in admission rates and increase the Intake Coordinator’s availability for other essential tasks, reinforcing staff competency and fostering a collaborative team approach to patient care.
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Simplify Phone Screening Form • Remove any items not required by regulations and accreditation standards • Convert open-ended questions to Yes/No format • Market “quick and easy” new form to counselors to encourage increased participation in screenings Change
Modified form to gather Suboxone data and to increase usability Adopted form as new Standard Operating Procedure Next Steps
Maintains previous Change Project accomplishment of increasing admissions through live, immediate response to request for screening • Increases Intake Coordinator’s availability for other tasks • Reinforces competency of all counseling staff in a Core Function • Encourages team approach to patient care Impact
