1 / 18

Software Teamwork

Software Teamwork. CS 577b Software Engineering II Supannika Koolmanojwong February 2, 2011. Jim Brosseau Paperback:  432 pages Publisher:  Addison-Wesley Professional; 1 edition (November 10, 2007). Attitudes that make for highly effective team players. Heroes Enthusiasm

moke
Télécharger la présentation

Software Teamwork

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Software Teamwork CS 577b Software Engineering II Supannika Koolmanojwong February 2, 2011

  2. JimBrosseauPaperback: 432 pagesPublisher: Addison-Wesley Professional; 1 edition (November 10, 2007) (C) 2011 USC-CSSE

  3. Attitudes that make for highly effective team players • Heroes • Enthusiasm • Being Reasonably Self-Critical • Emotions • Stepping Up • We’re all leaders (C) 2011 USC-CSSE

  4. Heroes • Cowboys • “go to” person • Solve all tough problems • Individual indispensability – good or not ? • Unsung heroes • No negative side effects • No compromise • Follow all rules • When leave, easy to pick up (C) 2011 USC-CSSE

  5. Enthusiasm • Can not mandate into the group • Require a common motivation • Best seeded through action rather than words • Channel it • Difficult to sustain (C) 2011 USC-CSSE

  6. Being Reasonably Self-Critical • Look for improvements • Openness for change • Do these pants make me look fat ? • Company will make no progress with a lie • Face-to-face discussion is more valuable • Body language gives great insight • Text <- depends on how you read it • Key leading indicator of the success of any improvement engagement (C) 2011 USC-CSSE

  7. Emotions • No training or Emotion101 in school • It is very real and can not be ignored • Degree to display emotions vary worldwide • Asian cultures are opposite to eastern Europe • Manage emotions consciously • Sensitive to when emotions are being repressed or expressed • Support and work through the appropriate emotions from others and ourselves (C) 2011 USC-CSSE

  8. Stepping Up • Pointing fingers and complaining do not solve problems • Issues:- political, interpersonal, and technical • Recognize the situation and choose to participate or disengage • Empathy <> agreement ; need communication and motivation • If step up, usually you will gain new skills, growing • Keep eyes for team’s goals, step up to get the job done (C) 2011 USC-CSSE

  9. We’re all leaders • Boss <> leader • Regardless of roles, try to be objective, humble, inspiring loyalty • Do not wait until you are appointed as a boss to show your leadership. If you wait, there is a good chance that you did not get there. (C) 2011 USC-CSSE

  10. Working as a Team • Assertiveness • Communication • Making your point • Comfortable communication • Full Disclosure • Trust • Client Satisfaction • Clarity and Common understanding (C) 2011 USC-CSSE

  11. Assertiveness • Make sure you contribute the most you can • Do you await for the next task assignment (C) 2011 USC-CSSE

  12. Communication • Making your point • Comfortable Communication • Full Disclosure • Trust • Client Satisfaction • Clarity and Common understanding (C) 2011 USC-CSSE

  13. Making your point • Select your time to communicate • Tune the content to best fit the situation • Be careful on detail, complexity of language, tone of delivery – make the impact • Pick the best medium • Face-to-face, phone, email, msn • Elements in face-to-face communication • 7% - Words • 38% - tone of voice • 55% - body language (C) 2011 USC-CSSE

  14. Comfortable Communication • Agonizing peer reviews • Different comfort levels • Second-language challenge • Lack of expertise on tool or techniques • If discomfort, consider collaboration as an opportunity for learning and facilitated (C) 2011 USC-CSSE

  15. Full Disclosure • Full disclosure requires strong trust • Full disclosure is about • Openness, being genuine, no hidden page • Intentional failure to disclose is a problem • Superficial in dealing with situations • Inaccurate information • Healthy disclosure requires feedback and attention from both sides to work • Ensure the participation by using “group memory” • Whiteboard, flip charts, projector • If minutes of meeting are taken, read and confirm before the meeting is over (C) 2011 USC-CSSE

  16. Trust • To build trust • Have a common understanding of what a goal looks like for our transaction • Need open communications • Clearly define expectations, but discuss capabilities that are reasonable • Need knowledge and assurance – credentials and experiences (C) 2011 USC-CSSE

  17. Client Satisfaction • Client satisfaction is a major key to measure your success • It requires a healthy dose of active listening • Two-way relationship, try your best to have a win-win relationship (C) 2011 USC-CSSE

  18. Clarity and Common understanding • Usually people are “waiting to talk” rather than actively listening • Common understanding only come from active listening, don’t just hear, but listen • Ask yourself, whether • I heard what you said, or • I parsed the words you spoke, or • I understand and agree with the intent of your message • Textual form without visual support has lowest fidelity • Use written form only to persist that common understanding (C) 2011 USC-CSSE

More Related