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Alaska Virtual Reference Pilot Project

The Alaska Virtual Reference Pilot Project is a grant-funded initiative that connects communities with member libraries across the state, including the Alaska State Library, Anchorage Municipal Libraries, Fairbanks North Star Borough Library, and Juneau Public Library. This project allows patrons to access virtual reference services, available during specific hours, by entering chat sessions through the Ask-a-Librarian logo on supported platforms. It aims to enhance library access and provide timely assistance to patrons through virtual means.

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Alaska Virtual Reference Pilot Project

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  1. Alaska Virtual Reference Pilot Project

  2. Statewide grant-funded project • Member libraries: • Alaska State Library • Anchorage Municipal Libraries • Fairbanks North Star Borough Library • Juneau Public Library • UAA & ARLIS, UAF, UAS

  3. Open Hours: • Sunday 3 – 9 pm • Monday – Thursday noon – 9 pm • Friday noon – 5 pm • Saturday closed

  4. Virtual reference from the patron’s point of view

  5. Patrons may enter a chat session wherever they find the Ask-a-Librarian logo • SLED • Rasmuson Library, UAF • Fairbanks North Star Borough Library • First City Libraries

  6. Entering the chat room…

  7. Virtual reference from the librarian’s point of view

  8. In summary…

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