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ControlCenter 5.2 SP4 Release: Enhanced Support and Performance Management Features

The ControlCenter 5.2 SP4 Release introduces significant enhancements, including support for Symm 7 and 64K devices, optimizing user experience through the Performance Manager interface. Key features include comprehensive SRDF support, LUN masking capabilities, and StorageScope integration that enables support for 256 initiators per FC/iSCSI port. The release is compatible across various platforms, such as Windows, AIX, Solaris, and HP-UX. Additionally, it provides a structured approach for phased deployments, customer onsite support, and detailed feedback mechanisms ensuring successful implementations and operational efficiency.

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ControlCenter 5.2 SP4 Release: Enhanced Support and Performance Management Features

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  1. ControlCenter 5.2 SP4 Release • Symm 7 Support • Support for 64K devices • User interfaces - Performance Manager • Symm agent - Full SRDF support • Optimizer - LUN masking • StorageScope - SPS support • Support 256 initiators per FC port / 256 initiators per iSCSI port • Platform Qualifications • Windows 2003 SP1 (infrastructure) - AIX 5.3 (agents) • Windows XP SP2 (consoles) - Brocade Dazzler in IBM Blade Center • Solaris 10 (agents) - McData i10K • VCS 4.0 on Solaris (host agent) - Brocade Saturn Director • HP-UX 11.23 (Itanium) (agents) - Brocade Titan firmware • HP-UX 11.23 (RISC) (agents) - Brocade Stealth switch • Windows 2003 SP1 x64 (agents) - Cisco SAN-OS 2.1 • RedHat Enterprise Linux 4.0 (agents) - Cisco 14/2 Multiprotocol Director • Celerra Hammerhead - E/OS 8.0 firmware • Brocade Dazzler in Dell Glacier - PowerPath 4.5 • Other • Tagmastore - HP XP12000 • Networker 7.x (backup agent) - HiCommand 4.0+ • Xpath7.4 - NetApp ONTAP • Fabric Manager 5.0 - EFCM / ECM 8.7 • Provisioning on Solaris 10 - Support Micromuse Netcool/OMNIbus v3.6

  2. SP4 PPR Strategy & Approach PHASE 1 (2 weeks) PHASE 2 (2 weeks) PHASE 3 (1 week) • Onsite Support: CSE with TSG • 5 Site Installations (2 production) • Issues Escalation – Level 3 (ENG) • Onsite Support: Dedicated TSG • 15 Total Site Installations (7 total production) • Issues Escalation – Level 1 (CS) • Field / Product Rating Survey Responses • Customer Self Installs • 20 Total Site Installations (10 total production) • Issues Escalation – Level 1 (CS) • Field / Product Rating Survey Responses PHASE GOALS / EXIT CRITERIA Daily Triage Meetings (PPR Team + Level 1, 2, & 3 Representation) • # of CQs opened/resolved (Severity Assessment) • # of Clarify Cases opened/resolved (Severity Assessment) • Service Activity Rates • Issue Escalation TAT • # of Hot Fixes Required • Validate TS WBS, Service Offering, Deployability, and Pricing

  3. Expectations of Customer Sites • Product will be deployed in a production environment within PPR phase timeline • Will provide detailed feedback on deployment & experience • Deployed environment details (lab and/or production) • Provide repository extract, if possible • Results of any deployment testing • Feedback on experience with specific functionality • Daily feedback on progress & issues • Direct access to customers for expectation setting & feedback • Resources dedicated to SP4 testing & deployment • Phases 1 & 2 – TSG resources on-site during testing & deployment • Customer resources committed to timelines • Schedule commitment • Phase 1 – Ready to begin testing & deployment on Day 1 • Phases 2 & 3 – Agree to flexibility with start date based on experience with prior phase • Able to complete production deployment within phase timeline

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