EMC ControlCenter: Planning for a Successful ControlCenter 6.1 Deployment

1. EMC ControlCenter: Planning for a Successful ControlCenter 6.1 Deployment Jim Stringer, EMC Principal Corporate Systems Engineer Allen Ward, Senior Storage Technical Specialist

2. Agenda • A Customer’s Upgrade Experience • Summary of the Upgrade • Key to a Successful Deployment • Bonus Material

3. A Customer’s Upgrade Experience • Allen Ward’s experience with • Upgrade from ControlCenter 5.2

4. A Customer Experience Has been removed at customer’s request

5. Summary of the Experience

6. What went well • Lined up EMC people to assist • Knew what ControlCenter documents to use • Created an implementation plan • Reviewed all possible deployment options • Planned to engage EMC for a design review

7. What were the Challenges • Working through a deployment over time plan • Changes in the datacenter to newer Hardware and Software • Caused designing on the fly • Installing and configuring the enabling software • DS-M Connect and FibreZone Bridge • SMC • Brocade and McData SMI Provider Agents • StorageScope 6.x • Discovering the Managed Objects • Recovering from failed upgrade attempts

8. Key to a Successful Deployment

9. For a Successful Deployment Plan, Plan, Plan • Plan for the next 24 months • Hardware/Software changes in the datacenter • Number of Managed Objects (MO) • Physical Server vs. Virtual Servers • Business Continuity (HA, DR, HA/DR) • Have a roll back plan • Engage EMC Global Services • Consulting during the design phase • Implementation Services • Post Implementation HealthChecks

10. Virtualizing ControlCenter • Installing ControlCenter on VMware • P2V (Convertor) ControlCenter to VMware • Engage your VMware Administrator during the planning phase • Review EMC Technical Note for ControlCenter on VMware • Tip for handling VM Snaphots • Shutdown the host before taking a Snapshot in Virtual Center

11. Before Spinning CDs Make sure you are prepared • Resolve all ControlCenter issues • Clean up alerts • Review Primus for Upgrade or Install issues • Download all required patches from Powerlink • Install the Document library from CD#4 • Download updated library from Powerlink • Document your step-by-step implementation plan • Copy the ControlCenter CD’s to a Network Share

12. Check and Check again The Starting Point • Is the environment ready? • DNS forward and reverse resolution correct • Servers are full domain members • Proper storage requirements meet • Correct Server hardware and OS • Windows 2003 Enterprise Server ( 32-bit or 64-bit) • Windows 2008 (will be supported 2H09) • Multi-Processor hardware • Fast Front Side Bus

13. Check Again Are the servers ready? Server Network Interfaces • No NIC Teaming • load balancing methods are not supported • Set to Full Duplex • No DHCP • Register Only the Primary NIC with DNS • Primary NIC is the 1st in the NIC Binding Order Supported Servers • CINT2006rate SPEC – 60.5 or higher • http://spec.org OS configuration settings • Pagefile – 1.5x physical memory • Boot.ini settings - /PAE, no /3GB • DEP – Essential Windows program only

14. ControlCenter things to consider Am I forgetting something? • Is StorageScope in the right place? • Move to a dedicated server • Best Practice is to relocate StorageScope 5.2 before upgrading • Can be moved later but is more complex • Remote Access Server? • Place for Storage Admin tools to be run from • Console • Performance Manager GUI Client • How many WLA Archivers are needed? • More is not better • I have multiple Datacenters, should I have a WLA Archivers in each? • MO’s will not automatically be assigned to the closest WLA Archiver

15. Other things to consider SAN and Storage Related? • What do I need to manage my SAN? • SMI Providers for McData and Brocade? • Where to find the SMI Providers? • http://www.brocade.com/services-support/drivers-downloads/smi-agent/application_matrix.page • What Solutions Enabler Version • Do I need SMC for ControlCenter 6.1? • Yes • Where can it be install? • ControlCenter Link-n-Launch of SMC

16. Post Installation of GA Software Are there patches that are needed? • Periodic Update Bundles • Provides all pervious patches and enhancements • UB1 Nov 2008 (obsolete) • Patch 4414 • UB2 Feb 2009 (obsolete) • Patch 4459

17. Post Installation of GA Software Are there patches that are needed? • Periodic Update Bundles • Provides all pervious patches and enhancements • UB3 April 2009 • Include all previous patches and relevant SQL Scripts • Enhanced Invista Support • Support for VMware VMotion • Brocade/McData Interop mode 3 • Tolerance for Symmetrix V-MAX • UB5 Target release is early June 2009 • Include all previous patches and relevant SQL Scripts • Support for Symmetrix V-MAX • New Install/Upgrade CD Media • Will be released at the same time as UB5 • Will include all patches UB3 and earlier • UB5 will need to applied

18. The AQP process Ongoing Qualification Process for ControlCenter • New Feature Summary for April 2009 • ControlCenter 6.1 • The EMC Invista Agent supports Invista 2.1 and 2.2. Update Bundle 3 or higher is required. • Add support for IE8 • Add support for Support Brocade interop mode 3 • Added the host level performance metrics on AIX platforms for Performance Manager • Add support for Brocade SMI Provider 120.8.0 on ECC & on VMware • Add support for v2.6.1 of the McData EOS - Fusion SMI-S Provider on ECC and on VMware

19. Resources Available Support Resources for Customers • Powerlink Forums • Excellent resource for all EMC technologies • You can learn lot’s just by “lurking” • You can learn even more by participating… even if you can’t answer any of the questions today, you can usually get your questions answered • If you aren’t a member yet, join today! • Powerlink https://powerlink.emc.com • Read ALL the documentation available before you even touch the servers • Planning and Installation Guide • Support Matrix • Performance and Scalability Guide • Even if you don’t think you are going to use certain features, read up on them so you don’t shoot yourself in the foot

20. Resources Available Support Resources for Customers (cont.) • EMC Professional Services • Account Team • Make sure you engage your Account Team early on in the planning. Your TC should be able to provide you additional support/advice as needed even if you aren’t engaging PS • ControlCenter Online User Community • This community is more focused on the future of ControlCenter • Interact with Product Managers, Developers, etc to help influence the future of ControlCenter • If you aren’t a member yet, join today! • http://www.controlcentercommunity.com

21. Bonus Material

22. Find your Serve’rs SPEC Rating • Navigate to the SPEC website at http:\\www.spec.org, • From the top navigation bar choose "Result", "CPU2006" then "Search CPU2006 Results.“ • From the drop down list for Available Configurations, select "SPECint2006 Rates.“ • Select "Advanced" radio button for Search Form Request and click on "Go!" • Fill out the form with appropriate information (e.g. Hardware Vendor, System, # Cores, # Chips, # Cores Per Chip). Note: In SPEC nomenclature, the term for "Processor" is "Chip". • Submit the search by clicking "Fetch Results" at the bottom of the page. • The value listed under Baseline column for your host is value that s compared to the minimum specified in this document. Note: If the CPU2006 benchmark is not available, try the CPU2000 benchmark. The steps to find the result for CPU2000 benchmark are the same as CPU2006.

23. Primus Solutions • CC 6.1 upgrades • emc197536 Handling CC 6.1 Upgrade Issues • emc199181 Upgrade from CC 5.2 • CC 6.0 Install • Emc194752 CC 6.x Troubleshooting Guide • Host Agents • emc198305  & emc201524  Rediscovering installed Agents • VMware • emc203588  VMotion Support • emc166271 General VMware Support Information • Cisco Switches • emc147089 Interop Modes

24. Before Spinning CDs • Execute a Roll Back plan • Download and install the correct Backup and Restore Scripts • HF3322 (CC 5.2) • HF3928 (CC 6.0) • HF4365 (latest) (CC 6.1) or HF 4345 with the Migration Documentation • Run the Backup.bat • Copy ECC and ECCbackup directories to a Network Share • Set Oracle services to Automatic and start them • Set ControlCenter services to Automatic and start them

25. Final Preparations • For Installs and Upgrades, add this at the beginning of the path variable to eliminate a DLL conflict • <drive>:\ecc\repository\admin\ramb_scripts; (Remove when install/upgrade is complete, but leave the original entry found later in the path) • Libeay32.dll • Saleay32.dll • Update Bundle 3 is the last time this will be needed • Test for accessing the Repository and a shortcut to ..\ramb_scripts • ecc_getversion (ControlCenter), • emcsts_getversion (StorageScope)

26. Final Preparation for upgrades • Upgrading CC 5.2_SPx to CC 6.0, apply Patch 4013 to CC 5.2_SPx • Upgrading CC 6.0 to CC 6.1, apply Patch 4399 to CC 6.0 • ControlCenter 6.0 Free Space View Patch • Causes the upgrade to CC 6.1 to fail • Check for SQL_PATCH_HF4028.bat in the ..\ramb_scripts directory • Apply Patch 4599 which will reverse the patch • These problems will be handled automatically with the ControlCenter 6.1 install/upgrade media obtained from EMC after May 22nd, 2009

27. Upgrading StorageScope 6.0 • If multiple users are defined for StorageScope, apply Patch 4378 • Sets the preferred StorageScope Repository User account • If unsure, install Patch 4378 and run it • Review if multiple users have been defined • If only one, exit script

28. SMC & Solutions Enabler • ControlCenter 6.1 GA through to Update Bundle 3 • Solutions Enabler 6.5.0, 6.5.1 & 6.5.2 (Recommended) • SMC 6.0.2.5 & 6.1.1.2 (Recommended) • Known compatibility problem with SE 6.5.3 • Schema change in SE • Data type was changed to 32/64 bit, and not compatible with CC 6.x up through UB3 • ControlCenter 6.1 Update Bundle 5 • Solutions Enabler 7.0.0.0-914 & 7.0.0.0-915 and higher • SMC 7.0.0.3 and higher

29. Thanks for listening