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Community Advocate Training - Spring 2010

Community Advocate Training

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Community Advocate Training - Spring 2010

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  1. Community Advocate TrainingSpring Session Mobile Operations Complex Saturday, March 27, 2010

  2. Welcome • Breakfast • Introductions • Team Building Activity • Tallest Tower

  3. Annetta Morris, Director Commit for Life Department

  4. Gulf Coast Regional Blood Center • WOW’s for The Blood Center • State of The Blood Center

  5. Elizabeth Garcia Community Involvement Coordinator

  6. CFL - Volunteer Program • Type Matters • Community Advocate Liaison Restructuring • Volunteer Newsletter

  7. Type Matters • Gulf Coast Regional Blood Center must • meet the specific component needs of area • patients, and to do that we are encouraging • donors to make the type of donation that • will have the greatest impact. • Type A – Platelet Donations • Type B – Whole Blood or Double Red Cell Donations • Type O – Whole Blood Donations • Type AB – Plasma Donations

  8. Liaison Restructuring • Baytown – Veronica Castro • Bill T. Teague – Mary Richards • Champions – Annetta Morris • Clear Lake – Kristina Garrett • Conroe – Monica Patino • Cy-Fair – Elizabeth Garcia • Gulfgate – Renetta Bennett • Humble/Kingwood – Ramona Howell • Katy – Crista Mosqueda • Pasadena – Cortney Martin • Pearland – Cindy Rodriguez • Sugar Land – Debbie Campbell • Westchase – Mary Richards * • Woodlands – Monica Patino *

  9. Volunteer Newsletter

  10. Monica Patino Community Advocate Volunteer Coordinator

  11. Community Advocate Program • WOW’s • 2009 CA Blood Drive Results • 2010 – 1st Quarter Results • Policies and Procedures Manual

  12. WOW’s Katy Community Advocates Janet Ford and Kathy Prewitt display their 1st Place Winning Plaque from Katy ISD FFA Rodeo Parade. Westchase Community Advocates display a “Thank You” to all their donors during their February Drive.

  13. WOW’s Sugar Land Community Advocates participate in the Missouri City Snow Fest Parade. Cy-Fair Community Advocate Juan Vernal stands by the road to recruit donors.

  14. Results by Quarter 2009

  15. 2009 Totals per CA Group

  16. First Quarter Results

  17. CA Policies and Procedures Manual • Welcome • GET SET Service Excellence Standards • Commit for Life Program • Community Advocate Volunteer Description • Community Advocate Blood Drive Do’s and Don’ts • Partnerships and Matching Funds/Grants • Forms

  18. Elaine Gordon, Director Donor Collections

  19. Updates for Donor Collections NDC’s • Goals for 2010 • 100,800 procedures • 124,400 components • Planned growth in 2010 over 2009 • 3,600 red cells • 1,700 platelets

  20. Updates for Donor Collections NDC’s • Jan and Feb 2010 NDCs are 1.04% above component goal YTD

  21. Coding Donors Day of Advocates Drive • Credits should go to specific Community Advocate group unless the donor states a different group.

  22. Staffing at Community Advocate Drives • Standard NDC staffing for the day based on seeing 1.2 to 1.4 donors per hour. • Additional 2 Mobile Staff members • seeing 1.2 to 1.4 donors per hour. • Each staff member should collect 10 to 11 • staff during the drive.

  23. Staffing at Community Advocate Drives • Small center with 3 staff and 2 • mobile staff collect 50 to 55 donors. • Large center with 8 staff and 2 • mobile staff collect 100 to 110 donors.

  24. Staffing at Community Advocate Drives • Works best if donors can be scheduled. • Advocates escort donors from place to • place. • Advocates assist with organizing who is • next to be screened or drawn. • Advocates schedule next appointments.

  25. Improvements Needed • Suggestions • Q&A

  26. Cortney Martin Public Relations Coordinator

  27. Social Media Raise your hand if you use:

  28. Social Media • Facebook • www.facebook.com/commitforlife • Participation from donors, recipients, volunteers and employees • Updates from The Blood Center • Share photos, videos, links and comments

  29. Social Media

  30. Social Media

  31. Social Media

  32. Social Media • Twitter • www.twitter.com/commitforlife • Share info with a network of “followers” • Followers can spread our messages to their networks • Answer questions and respond to comments from donors

  33. Social Media

  34. Social Media

  35. Social Media • Flickr • www.flickr.com/photos/commitforlife • View photos from blood drives and other events • Download or comment on pictures • Share your own pictures on our Flickr group: www.flickr.com/groups/commitforlife

  36. Social Media

  37. Social Media

  38. Melissa Fisher, CFO

  39. MOC Tours / CA Brainstorming • Melissa Fisher, Chief Financial Officer • MOC Tours • Two groups • CA Brainstorming

  40. Lunch and Guest Speaker Christina Marioneaux Blood Recipient

  41. THANK YOU! Next training: October 16, 2010

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