1 / 9

Professional Services

Professional Services. Vikki Goddard Registrar. Professional Services Structure. Principles. Professional Support Services Working in partnership: Corporately; with academics; and between Professional Services Getting the basics right Focussing on Customer Service. Changing the Culture.

mulan
Télécharger la présentation

Professional Services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Professional Services Vikki Goddard Registrar

  2. Professional Services Structure

  3. Principles • Professional Support Services • Working in partnership: • Corporately; • with academics; and • between Professional Services • Getting the basics right • Focussing on Customer Service

  4. Changing the Culture • Need to develop a ‘can do’ attitude and service culture • Organisation structure secondary • General move to improve ‘hub & spoke’ model • Need to support and develop our Staff

  5. Priorities • Marketing & Student Recruitment • Student Administration • Planning & Budgetary process • Developing services to Schools

  6. Marketing & Student Recruitment • New Directorate headed by Paula Barrow • Focus on developing key messages – ‘brand proposition’ • Improving our marketing activity • Enhancing customer service for potential students

  7. Student Administration • New Directorate headed by Paul Cartwright • Developing a customer service focus • Timetabling • Fees & Bursaries • Registration & Welcome • Student Information System Renewal

  8. Planning & Budgetary Process • Strategic plan • Operational planning process • Quarterly Performance Review • Linked to ACDC, International etc.

  9. Developing services to Schools • Review of Professional Services to Schools • Engaged with HoS and other key staff • Identified major areas for focus: • Quality assurance process • Admissions • PGR Student Support • Discussions with PS Directors now underway • Operational plans will reflect School priorities

More Related