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Professional Services. Vikki Goddard Registrar. Professional Services Structure. Principles. Professional Support Services Working in partnership: Corporately; with academics; and between Professional Services Getting the basics right Focussing on Customer Service. Changing the Culture.
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Professional Services Vikki Goddard Registrar
Principles • Professional Support Services • Working in partnership: • Corporately; • with academics; and • between Professional Services • Getting the basics right • Focussing on Customer Service
Changing the Culture • Need to develop a ‘can do’ attitude and service culture • Organisation structure secondary • General move to improve ‘hub & spoke’ model • Need to support and develop our Staff
Priorities • Marketing & Student Recruitment • Student Administration • Planning & Budgetary process • Developing services to Schools
Marketing & Student Recruitment • New Directorate headed by Paula Barrow • Focus on developing key messages – ‘brand proposition’ • Improving our marketing activity • Enhancing customer service for potential students
Student Administration • New Directorate headed by Paul Cartwright • Developing a customer service focus • Timetabling • Fees & Bursaries • Registration & Welcome • Student Information System Renewal
Planning & Budgetary Process • Strategic plan • Operational planning process • Quarterly Performance Review • Linked to ACDC, International etc.
Developing services to Schools • Review of Professional Services to Schools • Engaged with HoS and other key staff • Identified major areas for focus: • Quality assurance process • Admissions • PGR Student Support • Discussions with PS Directors now underway • Operational plans will reflect School priorities