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Users and Uses: The MINERVAeC study and MICHAEL experience

This project aims to improve the quality and accessibility of cultural websites, particularly for small institutions. It includes interactive events, guidelines, and measurement tools to raise awareness and promote best practices. The project also provides a directory of European and national rules on web applications and a handbook on user interaction for cultural websites.

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Users and Uses: The MINERVAeC study and MICHAEL experience

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  1. A project co-funded by the European Union within the eContentplus Programme Users and Uses: The MINERVAeC study and MICHAEL experience Prof. Monika Hagedorn-Saupe / Maria Teresa Natale

  2. 2007-2008: MINERVA EC Working Group onQuality, Accessibility and Usability Coordinator Germany in co-operation with Finland, Italy, Belgium, Czech Republic, Greece, Poland, Belgium, Slovenja, and Israel In short It is aimed to work on quality of cultural websites. It exploits the work done in Minerva, and complements these products with new publications and monitor relevant guidelines and promote best practice related to websites. The main target are the small institutions. It organises “interactive” events, to assess websites and to grow the awareness of quality and accessibility of websites among the cultural institutions.

  3. 2007-2008: MINERVA EC Working Group onQuality, Accessibility and Usability • Objectives • to support small cultural heritage institutions in increasing the accessibility to their digital cultural heritage by sharing practises and techniques within the wider community and interested public; • to motivate cultural heritage institutions which are still reluctant to make their already existing digital content available within the European digital library; • to contribute to the mutual alignment of metadata sets and metadata use in the cultural heritage sector in order to improve quality, accessibility and usability; • to support guidelines and measurement tools that assist in the maintenance and raising the quality of cultural heritage applications; • to contribute to the organisation of tutorials to make users aware of open source software tools that assist in improving the quality, accessibility and usability of digital cultural heritage offers.

  4. Directory of European and national rules on Web Applications „Museo & Web” The new Handbook First evaluation of the MICHAEL-Portal Contents

  5. First release 2004 http://www.minervaeurope.org/publications/ qualitycriteria1_2draft/appendix4.htm Next release June 2006 Updating and addition of new Member States national rules edited by the Library of the Italian Senate in collaboration with European Parliamentary Libraries Directory of European and national rules on Web Applications

  6. The technical realisation of this model follows the guidelines of the Handbook for Quality in Cultural Web Sites the European principles for quality in a cultural Web site Museo & Web is organised into four parts: Structure and Contents of the Prototypes, Tutorial, Quality Control, CMS Started Wider distribution of the “Museo & Web”-Tool Beginning of translation of the interface, e.g. German, Polish “Museo & Web”

  7. “CMS Museo & Web” visualisation and administration Open Source platform English and Italian administration interface

  8. In addition to dissemination and workshops a major activity of WP5 is a new MINERVA tool which will be presented in Lubiana on 6 June 2008and made available in print and online on the MINERVA website Handbook on cultural websites user interaction Postcards Publications

  9. Handbook on cultural websites user interaction Targeted to all stakeholders working in the sector of culture and concerned with web applications dealing with: Archives Libraries Museums Cultural heritage diffused on the territory Institutes for administration and safeguarding Centres for research and education, Schools Cultural projects Temporary exhibitions Portals

  10. Handbook on cultural websites user interaction Users: Who are they? This is the definition in the MINERVA Handbook for quality in cultural Web sites: improving quality for citizens (2003) A user is a professional or not, specialist or not who casually or with specific aims, occasionally or systematically uses the Cultural Web Application. User identity is extremely variable depending on cultural profile, aspirations for cultural growth, professional aims and even momentary curiosity.

  11. Handbook on cultural websites user interaction • After 4 years, we can find different definitions for the Internet user, for example: - hybrid individual • - transceiver (transmitter + receiver) • - prosumer (producer + consumer = information recipient and provider of its own contents • Different terms characterize the many user’s activities and behaviours on the web: • ·       user/ consumer / client / audience • ·       surfer / player / clicker / downloader / streamer

  12. Handbook on cultural websites user interaction • Non human users/agents: robots, spiders, crawlers • In this case users are not human individuals searching for or providing documents and contents, but software agents charged to search in the Web in order to index and store web pages. • This variety of definitions reflects an articulated offer of contents and applications present in the new media environment, which at the same time is: • 1) Vehicle of information and communication • 2) enciclopedic archive and tool of cultural training • 3) entertainment and community interaction area • 4) technological platform

  13. 1. Users and cultural contents on the web: state of the art 1.1. Users and services in cultural web applications: websites and portals (including good practices) 1.2. Current trends in web services: Web 2.0-3.0 Handbook – Table of content

  14. 2. Finding one’s way 2.1. Cultural subject types 2.2. Web applications types 2.3. Web applications life cycle 2.4. Users and Uses 2.5. Interactive and user side services 2.6. Audience measurement: Current systems for evaluating user needs and interactions Handbook – Table of content

  15. 3. The importance of using tagging and metadata 4. Tools 4.1. A self-evaluation questionnaire for planning a user-centred web application 4.2. Websites and portals feedback form Appendixes Study on users and usages of Michael-fr website Study by Rinascimento digitale EUROPEANA Questionnaire Handbook – Table of content

  16. MINERVA EC WP5 Collection of good practices on Web user interaction Campaign Autumn 2007 all institutions and cultural web professionals were invited to send to MINERVA information on their cultural web applications involving services and initiatives dedicated to user interaction, such as questionnaries, wiki, panel groups, focus groups, personas, contact centres, folksonomies, etc.Reporting campaign is closing in these days.

  17. Evaluation of MICHAEL France Evaluation of the European MICHAEL portal Evaluation of the MICHAEL portal

  18. Aims: To get to know the users of michael.fr To find out more about users wishes and needs To test the websites potentials To reflect and to reform the state of affairs Methods: Online questionnaire (87 cases) Observation of cued persons and semi-directive interviews (9 cases) afterwards Evaluation of michael.fr in 2006

  19. Some results 55% of the users answering the online-questionnaire were non-professionals and were relayed to michael.fr by culture.fr portal (touristical needs) or by sites primarily specialising in genealogy (informations from archives) Non-professionals were impressed by the wealth of heritage shown by michael.fr and took the site for exploration and access to digitised collections Institutional users were especially interested in digital projects of similarly institutions, the making off and the state of affairs. In their opinion the site is a good tool for promotion and public relation of collections. Evaluation of michael.fr in 2006

  20. Evaluation of michael.fr in 2006 • Some more results • Both user groups were interested to search and to have access to documents and works on michael.fr and could image to use this site for research of thesis, articles in journals and newspapers or to discover administrative forms in digital format • But more than a quarter of the cued persons wished the site navigation to be improved because they experienced difficulties. • The evaluation of the search modes also should have been thought over: 65% of the cued persons did not find what they were looking for. • But nearly 90% of the cued persons were statisfied with the content of michael.fr and 80% of the cued persons had a good impression of the graphic design.

  21. Conclusion of the results michael.fr attracts professionals as well as laymen, this is important for public relations and for linking the site. This information allows to undertake efforts to inform and to contact new audiences. There were some technical and graphical problems when the users tried to do a search concening their personal interests, so the usabilty need to be improved. But on total the evaluation showed that the user were mostly satisfied and the suggestions for improvement showed that the survey was worth to be done. Evaluation of michael.fr in 2006

  22. Evaluation of the European portal will start after the platform will run at full capacity An online questionnaire is under preparation Evaluation of the MICHAEL European portal and other national portals

  23. Thank you! Prof. Monika Hagedorn-Saupe m.hagedorn@smb.spk-berlin.de Maria Teresa Natale natale@mclink.it

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