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THE COMMUNICATION PROCESS

THE COMMUNICATION PROCESS. The process by which a sender transmits information to the receiver. It consists of three components: Sender who encodes Channel Receiver who decodes. COMMUNICATION PROCESS. The Channel. Sender. Receiver. NOISE. Idea received. Encod-ing. Idea. Decoding.

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THE COMMUNICATION PROCESS

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  1. THE COMMUNICATION PROCESS • The process by which a sender transmits information to the receiver. It consists of three components: • Sender who encodes • Channel • Receiver who decodes

  2. COMMUNICATION PROCESS The Channel Sender Receiver NOISE Idea received Encod-ing Idea Decoding Feedback

  3. COMMUNICATION NETWORKS • Centralized: the information goes through a central gatekeeper (the chain or wheel). Best for simple tasks • Decentralized: all members are free to communicate with anyone else in the group (the circle or chain). Best for complicated tasks

  4. COMMUNICATION DIRECTION Information Directives Coordination Attempts

  5. FUNCTION OF COMMUNICATION • Knowledge • Motivation • Control • Expression

  6. VERBAL &NON-VERBAL COMMUNICATION • Verbal • Oral • Written • Non-verbal • Expressions & body language • Dress • Time & space

  7. INFORMATION RICHNESS Information Richness Low High Personal Written Formal Written Tele- phone Face to Face

  8. INFORMATION TECHNOLOGIES • E-mail • Audio teleconferencing • Video conferencing • Electronic conferencing • Asynchronous • Anytime • Anywhere

  9. EFFECTIVE COMMUNICATION • Keep language simple • Be an active attentive listener • Don't overload the channel • Obtain feedback • Suggestion systems • Open-door and skip level meeting • Employee surveys

  10. BACKWARDS & FORWARDS • Summing up: Examined the structure of communication and the effect of networks. Explored the role of informal communication, non-verbal expression and telecommunications. • Looking ahead: Next time we delve into the decision making process at the individual level.

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