Download
what it takes to be a successful chat agent n.
Skip this Video
Loading SlideShow in 5 Seconds..
24x7 live chat agents service PowerPoint Presentation
Download Presentation
24x7 live chat agents service

24x7 live chat agents service

10 Vues Download Presentation
Télécharger la présentation

24x7 live chat agents service

- - - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

  1. WHAT IT TAKES TO BE A SUCCESSFUL CHAT AGENT

  2. 1.Self-Discipline TheroleofaLiveChatAgentisanimportantone,maybeevenmoreso than the management teams that lead them. After all, they are the backboneofahigh-functioning,customerservicesystem. Ouragents—ascozyastheymaybesittingbehindtheirmonitors —understandthattheirworkisrealwork.Theyputintheefforttobe theirbest,justastheywouldifwewerealltogetherinanoffice. Theyunderstandwhenit’stimeforvirtualwater-coolerbanteronSlack and when it’s time to buckle down and deliver world-class customer support.

  3. 2.PassionforPeople Noonelikesspeakingwithabot,muchlessahumanbeinguninterested intheirjob.Ouragentsdeliverthekindofservicethatstandsoutand keepspeoplecomingbackformore. Eachandeveryoneofouragentsisinterestedinbeingtheagentthey wouldwanttointeractwith. Personality and passion are key here; if you want to provide the best customerservice,youneedtobepassionateabouthelpingpeople.That comeseasiesttopeoplelikeouragents;lively,diverse,anddedicatedto thetaskathand.

  4. 3.FlexibilityandTeam-OrientedSuccess Whileeachofusmayhaveourowngoalsmotivatingustohittargets andreachgoals,weallunderstandthebiggerpicture:teamworkmakes thedream work. Thisstretchesallthewayintotheinnerworkingsofourteamsinareas likeshiftcoverage,shiftswapping,last-minutechangestoaclient,and more. Our 24x7 live chat agentsdon’t just say they’re flexible; they live and breathe flexibility for the sake of their individual teams and The Chat LiveAgentsasawhole.Thisdoesmorethanaddtoourabilitytosucceed aswell.Itreinforcesthefamily-likecultureofourcompany.

  5. Areyoulookingtooutsourceyourchatservice?VisitourFAQpageand bookafreetrialtoday! info@chatliveagents.com www.chatliveagents.com